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Jason Jones
Jason Jones, Computer Technician
Category: Laptop
Satisfied Customers: 16235
Experience:  10+ years of both work experience and education.
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I have a IBM T400 and i have re loaded windows XP pro, i am

Customer Question

I have a IBM T400 and i have re loaded windows XP pro, i am missing a number of drivers, if i list them can you send me links so i can download them?? ive tried to find them but i cant get the correct ones
Submitted: 4 years ago.
Category: Laptop
Expert:  Jason Jones replied 4 years ago.

Hello and thank you for your question today. My name is Jason. I look forward to helping you today.

You can find all of the correct drivers at the following page: http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-72858

On that page, choose "Windows XP" as the operating system and you will be good to go.

Customer: replied 4 years ago.

There are various different drivers; I have tried quite a few. If I list the drivers missing can you tell me which are which on the Lenovo site? For example which one is the network controller, i have 2x unknown devices?


 

Expert:  Jason Jones replied 4 years ago.
Please, follow the instructions below for each device:
- Click the Start Button
- Click Run
- Type: devmgmt.msc
- Hit Enter
- Double click the problem device
- Click the Details tab
- Choose Hardware IDs in the pull down menu
- What is shown for the first item in that list?
Customer: replied 4 years ago.

Juts tried that for the "Unknown device" & "fingerprint sensor" and both times it came back with windows cannot find etc etc

Expert:  Jason Jones replied 4 years ago.
I don't know what you are doing.

Are you looking at the device manager?

Can you get online on that computer? If so, may I remote into it and set this up for you?

Customer: replied 4 years ago.

i am looking in device manager, i cant get online because one of the drivers is network controller??


 

Expert:  Jason Jones replied 4 years ago.


Okay.

Double click the Network controller.
- Click the Details tab
- Choose Hardware IDs in the pull down menu
- What is shown for the first item in that list?
Customer: replied 4 years ago.

That doesn't give me any further information about which drivers i need.


 


Under the other devices i have the following without drivers installed. 1, fingerprint reader, 2, network controller. 3, erricson f73507g mobile broadband mini card composite device, 4, pci serial poirt. 5, pci simbol communication controller, 6, sm buss controller. 7, unknown device. 8, unknown device.


 


I need to know from the lenovo site which drivers i need to download to fix this?

Expert:  Jason Jones replied 4 years ago.


This is how it works. You tell give me the information that I asked for and I will be able to search and tell you the correct drivers that are needed.

Please, tell me what is listed for the Hardware IDs for the network controller.
Customer: replied 4 years ago.

If i do this for the network controller i get "


PCI\VEN_8086&DEV_4237&SUBSYS_12118086&REV_00
PCI\VEN_8086&DEV_4237&SUBSYS_12118086
PCI\VEN_8086&DEV_4237&CC_028000
PCI\VEN_8086&DEV_4237&CC_0280

Expert:  Jason Jones replied 4 years ago.


You need the Intel 5100 drivers, which are found here: http://support.lenovo.com/en_US/downloads/detail.page?DocID=DS013862

Please, install those and let me know when you are ready for the remote link.
Customer: replied 4 years ago.

That driver did'nt work but i now have the laptop on the internet??


 

Expert:  Jason Jones replied 4 years ago.


Thank you.

Please, go to the following page on the problem computer and run the remote app: http://tinyurl.com/lq9ae2e

Customer: replied 4 years ago.

i will do this now

Expert:  Jason Jones replied 4 years ago.
Thank you..
Expert:  Jason Jones replied 4 years ago.
Thank you.....
Customer: replied 4 years ago.

Hello jason


I have come back to the laptop today and 4 drivers are still not installed??

Expert:  Jason Jones replied 4 years ago.


Which devices?

You can complete the setup by locating the Hardware IDs and pasting them here for me.
Customer: replied 4 years ago.


if i get the ids, do you just google them for the drivers?? if so ill try?


 

Expert:  Jason Jones replied 4 years ago.
Yes, that is correct.
Customer: replied 4 years ago.


ok let me try

Expert:  Jason Jones replied 4 years ago.
Thank you.

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