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Ask Hans Uebelhoer Your Own Question
Hans Uebelhoer
Hans Uebelhoer, Computer Support Specialist
Category: Laptop
Satisfied Customers: 123
Experience:  I can repair laptop hardware as well as softwware.
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I had to reboot my Acer Aspire 5315 back to original factory

Customer Question

I had to reboot my Acer Aspire 5315 back to original factory settings, all went well until I had to put my password XXXXX and it wont recognise it and let me into my laptop, I have reset and saved a new password XXXXX is not being accepted, can you help, Frank
Submitted: 4 years ago.
Category: Laptop
Expert:  Charles A. Roberts replied 4 years ago.
Hello my name is Charles, and I will do whatever I possibly can to help answer your questions. I am very sorry to hear about this problem you have came across. I am guessing this is not a windows password correct? Is this the password right when the bios Acer logo comes up?