Hello Andy! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Does your laptop have windows xp, vista, or 7, or 8? Does it keep asking you to install Silverlight? Can you please click on the website below, and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://18.104.22.168:8040/?Session=0d76abe4-1fa6-4ae4-9439-37d91e452db8Thank you,
windows 7, keeps asking yes
Can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome?Or go to the shorter website below in Internet Explorer:http://tinyurl.com/lcasujw
, and allow it to run, and try any other option it gives you as needed.
Edit: It looks like you are away, so I'm canceling the website for now; please reply back when you are available, and let me know if you'd like to continue; otherwise, we can cancel/refund this for you; we guarantee our service.. Thank you very much,