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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 136
Experience:  Laptop repair specialist
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When I open Windows live mail a message appears: "You are currently

Customer Question

When I open Windows live mail a message appears: "You are currently working offline. Would you like to go online now" When I click OK, I still don't get on lien and I can't access my mail
Submitted: 3 years ago.
Category: Laptop
Expert:  Viet - Computer Tech replied 3 years ago.

Hello Brian! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What email is it, such as Hotmail, Yahoo, Gmail, AOL, etc.? Can you please click on the website below and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=bd51cf9f-3aed-4b78-bf83-acbc932685e3

Thank you

Customer: replied 3 years ago.

my e-mail is eircom. I am contacting you from the Republic of Ireland.

Expert:  Viet - Computer Tech replied 3 years ago.

Are you at home right now? Does this issue occur when you travel? Are you able to sign in and use your email at the website below?

https://secure.eircom.net/email

Thank you,

Customer: replied 3 years ago.

It has occurred before but at home.I am also at home now and the laptop is plugged in. On the last occasion, my son fixed the problem which I believe is centered in the Live Mail settings and is easily fixed.;

Expert:  Viet - Computer Tech replied 3 years ago.
Please click on the website below and allow the ScreenConnect remote program to run, then we can chat, and I will be able to fix the mail settings for you:

http://166.78.231.170:8040/?Session=bd51cf9f-3aed-4b78-bf83-acbc932685e3

Thank you
Expert:  Viet - Computer Tech replied 3 years ago.

Can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?

Or go to the shorter website below in Internet Explorer:

http://tinyurl.com/pmb356g

 

Put the website in the address bar on the top in Internet Explorer, then press the Enter key:

 

, and allow it to run, and try any other option it gives you as needed.

 

Edit: It looks like you are away, so I'm canceling the website link for now; please reply back when you are available to continue; we guarantee our service. Thank you,

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