Hello Brian! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What email is it, such as Hotmail, Yahoo, Gmail, AOL, etc.? Can you please click on the website below and allow the ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://220.127.116.11:8040/?Session=bd51cf9f-3aed-4b78-bf83-acbc932685e3Thank you
my e-mail is eircom. I am contacting you from the Republic of Ireland.
Are you at home right now? Does this issue occur when you travel? Are you able to sign in and use your email at the website below? https://secure.eircom.net/emailThank you,
It has occurred before but at home.I am also at home now and the laptop is plugged in. On the last occasion, my son fixed the problem which I believe is centered in the Live Mail settings and is easily fixed.;
Can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?Or go to the shorter website below in Internet Explorer:http://tinyurl.com/pmb356g
Put the website in the address bar on the top in Internet Explorer, then press the Enter key:
, and allow it to run, and try any other option it gives you as needed.
Edit: It looks like you are away, so I'm canceling the website link for now; please reply back when you are available to continue; we guarantee our service. Thank you,