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Ask Hans Uebelhoer Your Own Question
Hans Uebelhoer
Hans Uebelhoer, Computer Support Specialist
Category: Laptop
Satisfied Customers: 123
Experience:  I can repair laptop hardware as well as softwware.
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how can i remove outside elements from contolling my compu

Customer Question

how can i remove outside elements from contolling my computer
Submitted: 3 years ago.
Category: Laptop
Expert:  James K. replied 3 years ago.

Hello

My name is James

Welcome to Just Answer


Can you tell me more about the Problem

do you get a virus Page when you start the Machine ?

Customer: replied 3 years ago.


yes it takes control and turns my web cam on

Expert:  James K. replied 3 years ago.
Thanks

do you get a Page when you start saying you need pay X amount to remove the Page and it has a pic from your webcam ?
Customer: replied 3 years ago.


yes

Expert:  James K. replied 3 years ago.
Perfect

we can fix this

Firstly dont worry this is a very common Virus

Called ransomware

( as it holds you to ransom)

When you start in Safemode , Dose it show as well ?
Customer: replied 3 years ago.

no


 

Expert:  James K. replied 3 years ago.
Perfect load the machine up in Safemode

Bring it to this page

I will send you a link to connect and Remote on and remove it

Customer: replied 3 years ago.


im in safe mode and talking to you on it how do i procede

Expert:  James K. replied 3 years ago.
http://166.78.231.170:8040/?Session=e5d069ff-69ba-4555-91aa-d366095bf4df

Click the Link above then

1) Click Join
2) Click Yes/Run/OK/Allow if asked
3) Click allow if asked by any Anti virus
Expert:  James K. replied 3 years ago.
Come back when the machine Restart please
Expert:  James K. replied 3 years ago.
Come back when the machine Restarts
Expert:  James K. replied 3 years ago.
All done?