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Hans Uebelhoer
Hans Uebelhoer, Computer Support Specialist
Category: Laptop
Satisfied Customers: 123
Experience:  I can repair laptop hardware as well as softwware.
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I have a Divoom Xbass Bluetooth external speaker and headset.My

Customer Question

I have a Divoom Xbass Bluetooth external speaker and headset.
My laptop is a HP Pavilion DM3 (1111sa).
I'm running Windows 7 Home Premium OA.
Following a recent windows update (I think sp43930 ... or could have been sp55063?) my external speaker no longer works properly.
It pairs OK, and my system says it is working with all drivers current. It appears to connect. But when I play music, it defaults to my laptop speakers – not the external one.
Presumably I need to load (or reload) a driver? But can’t find one on the Divoom site.
Can you help, please?
Thanks!
Submitted: 3 years ago.
Category: Laptop
Expert:  Viet - Computer Tech replied 3 years ago.

Hello Clive! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Have you tried changing the default speakers?

 

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please let me know if you still need help. Thank you,