I would like to help you, please let me know when you are ready.
hello, it seems the login procedure is damaged. by the way, are you using a different computer now to communicate with me ?
ok, can you please start your computer. and enter a different password. what happens?
enter a different password XXXXX than your correct password. you can enter 123456
but when you enter your correct password, it says user profile cannot be loaded. is this correct?
can you start your computer in safe mode? (f8)
do you know how?
in safe mode, you will be able to login
can you check if you are able to login
can you turn off your computer
and turn it on again
and start tapping the f8 key several times
you will see the startup option.s
when you see them please let me know
we can go step by step
can you try again. you should see the startup options
can you try again
you need to tap the f8 key repeatedly right after you power on your computer
right after you power-on thhe computer, tap the f8 key repeatedly, several times
do you see the startup options in a black screen?
like safe mode, safe mode with networking etc
can you select safe mode
and then press enter
your computer will start in safe mode
are you in windows now*
what we are doing is , we will start your computer in safe mode, and fix the damaged profile
do you see the administrator username?
can you select it
if it asks you to enter a password, don't enter anything, just press enter
no, just press enter without typing any password
what is the current username?
do you see Administrator?
are you in safe mode now?
can you try
when you see "Administrator" please let me know
can you enter your password
can you turn off your computer and then turn it on again and start pressing the f8 key
when you see the startup options please let me know
what do you see on the screen now?
we missed it, can you restart your computer
and press the f8 key
you need to press the f8 key right after you power-on the computer
(press several times)
do you have safe mode?
can you press safe mode
select safe mode, and then press ENTER
what happens? is it loading windows now?
do you see administrator*
can you press the blank box
can you try again, turn off your computer
and press f8
can you go to control panel
do you see "user accounts" ?
can you create a new account
are you able to create a new account now?
I am checking a solution
can you check the picture (above)
can you check the second picture I sent
do you see manage another account ?
"Manage another account"
can you click "manage another account"
now do you see create new account?
what did you try exactly?
can you click two times on it (double click)
we will do this, it is a little complicated process but we can go step by step , carefully , and fix it
we will apply the first method
can you click your start button. go to SEARCH BAR at bottom, and type :regedit
and press enter. are you in windows registry editor now?
ok, let's start and try to fix it quickly
can you go to regedit now, when you are there please let me know
are you in regedit now? registry editor
can you find this:HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
can you open it
now you will see the "sub" keys
under it, do you see software?
can you double click HKEY_LOCAL_MACHINE
now do you see Microsoft ?
can you double click
do you see windows nt ?
now : CurrentVersion
please double click
do you see something starting with S-1-5 that is followed by long numbers and ends with .bak. ?
can you click on it
in the rightpane, do you see RefCount, ?
can you double click on it,
do you see "value data" textbox ?
double-click RefCount, type 0, and then click OK.
now, double-click State, type 0, and then click OK.
now please close regedit. go to control panel > user accounts again
press manage another account
do yous ee "create a new account" ?
now can you restart your computer. this time in normal mode (don't press f8)
we can try the other solution now
we can continue later if you want
when you come back we canc ontinue
ok, when you come back please let me know
we can continue
we will fix it
you are welcome
can you turn on your computer and press f8 again
when you see the startup options, please let me know.
we will select another option (other than safe mode)
do you see the startup options? (safe mode etc..)
do you see safe mode with networking?
"Safe mode with networking"
can you select it and press enter
is it starting Windows?
can you login (administrator)
(like you did in safe mode)
what happened exactly?
are you on desktop now?
(start button etc)
are you able to connect to internet?
can you try to go to youtube or facebook
normally how do you open websites?
can you download this:http://go.microsoft.com/?linkid=9734641and install & run
can you enter in the bar and press your ENTER button
can you download this
can you save it to your desktop
can you open this
when asked, can you save it
can you restart your computer in safe mode with networking again
it is fixing the problem
yes, let's close
ok, it seems it was fixed
let's restart now
can you restart your computer
this time normal mode
can you start your computer in normal mode now
did it give you the same "the user profile service failed ....... " error?
or is everything ok now?
i mean, the error you were receiving when starting windows
(when you were entering your password, you were getting the error)
are you getting the error again?
happy to hear that
now are you in windows, in normal mode_?
(not safe mode)
can you click your start button , go to SEARCH BAR
and type this: msconfig
and press enter.
it will open your configuration editor. when you are there, please let me know
now can you go to STARTUP tab. do you see the DISABLE ALL button there?
do you see the DISABLE ALL button there?
yes. please press that , and then press apply.
now can you go to SERVICES tab.
do you see "hide microsoft services" at bottom ?
can you press it (hide microsoft services); check it
and then press disable all
and then press apply
can you select restart
your computer will be faster
with no problems
you are welcome.
yes, i think we are done
your computer is faster now. there is no error.
I will be happy if you rate my service using one of the smiley icons.I will be happy to help you if you may have problems in the future.(I will be here anytime)Have a nice day,Best regards.