How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
32989067
Type Your Laptop Question Here...
Richard is online now

Good morning I have an ASPIRE ONE D255E and I cannot connet

Customer Question

Good morning
I have an ASPIRE ONE D255E and I cannot connet to the wireless setup, the wireless is on but will not connect
Submitted: 3 years ago.
Category: Laptop
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

When you try to connect to your wireless network, what is the exact error message you receive?

And which version of Windows are you running?

Thank you
Customer: replied 3 years ago.
Windows 7 the wireless is on but will not let me connect

not connected
Expert:  Richard replied 3 years ago.
Thanks George

Please do the following.

remove the power from the wireless network router you have any turn off the computer.

Wait 5 minutes, then connect the power again to the wireless router.

Then after a 5 minutes wait, turn on the computer

Click Start, type in

NCPA.cpl

Press Enter

right click on Wireless Network Connection and select Connect.

Click on your Wireless network then click Connect.

Tell me exactly what it does please if it fails to connect.

Thank you
Customer: replied 3 years ago.

connections are availible, not connected

Expert:  Richard replied 3 years ago.
ok, but what was the exact message you got when you clicked on your wireless network in the list and clicked connect George?

The error you just told me, does not indicate you did that step in my instructions.

Customer: replied 3 years ago.

I did as you instructed and nothing happened, network connections window came up I right clicked nothing

Expert:  Richard replied 3 years ago.
You right click on Network Wireless Connection George.

It will be easier if I do this for you to show you how.

Can you get internet on the Aspire by connecting a network cable.

Then

Click the below link and click START MEETING on the web page

www.joinme.com

It will download a program to your computer

Run the program by double clicking it, and it will give you a set of 9 numbers

Give me the numbers at the top of the screen (exaple: 456-789-123) in your message to me here please

Thank you
Customer: replied 3 years ago.

I have the mini laptop next to mine I am talking to you on a separate Laptop

Expert:  Richard replied 3 years ago.
Thanks,

Can you do my last instructions please?
Customer: replied 3 years ago.

667-501-406

Expert:  Richard replied 3 years ago.
Connecting now George, please click on the Joinme program and allow me access.

Expert:  Richard replied 3 years ago.
George

Do my instructions on the PROBLEM computer please.

Then give me the numbers to connect to that computer. Not the working computer.

Thank you

Related Laptop Questions