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Ask Viet - Computer Tech Your Own Question

Viet - Computer Tech
Viet - Computer Tech, Other
Category: Laptop
Satisfied Customers: 35211
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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my brother printer was working fine yesterday but now for some

Customer Question

my brother printer was working fine yesterday but now for some reason it wont conect to my lap top
Submitted: 2 years ago.
Category: Laptop
Expert:  Shefin replied 2 years ago.

Shefin :
Hello! Thank you for your question. I am Shefin and I look forward to helping you with your issue today.
Shefin :
Please let me know when you are ready.
JACUSTOMER-4trvm8ra- :

ok go

Shefin :
May I know the operating system you are using? Is it Windows 7?
JACUSTOMER-4trvm8ra- :

no xp

Shefin :

How do you connect the printer to the computer? Using USB cable?

JACUSTOMER-4trvm8ra- :

yes

Shefin :

Please click Start, select Control panel and in Control panel, open Printers and faxes.

JACUSTOMER-4trvm8ra- :

ok done

Shefin :

Do you see the printer listed over there?

JACUSTOMER-4trvm8ra- :

yes

Shefin :

Do you see a check mark to it?

JACUSTOMER-4trvm8ra- :

yes

Shefin :

Do you see any yellow or exclamation mark to it?

JACUSTOMER-4trvm8ra- :

no but off line is under it

Shefin :

Right click on it and select Delete.

JACUSTOMER-4trvm8ra- :

done

Shefin :

Then, get into Control panel and select Add/Remove programs.

JACUSTOMER-4trvm8ra- :

ok done

Shefin :

Before that, get into Printers and faxes once again and click Add a printer. I apologize for the inconvenience.

JACUSTOMER-4trvm8ra- :

ok wizard is doing its stuff

Shefin :

Okay.

Shefin :
In the Add Printer Wizard, select Add a local printer.
Shefin :
On the Choose a printer port page, make sure that the Use an existing port option button and the recommended printer port are selected, and then click Next.
Shefin :
On the Install the printer driver page, select the printer manufacturer and model, and then click Next.
Shefin :

Are you able to add your printer?

JACUSTOMER-4trvm8ra- :

it went to print test page but message came up failed to print

Shefin :

Alright.

Shefin :

Delete it once again.

JACUSTOMER-4trvm8ra- :

done

Shefin :

Then, get into Control panel and select Add/Remove programs.

JACUSTOMER-4trvm8ra- :

done

Shefin :
Uninstall all printer related programs listed over there.
Shefin :

Do you have the printer driver disc with you?

JACUSTOMER-4trvm8ra- :

not sure

Shefin :

May I know the exact model number of the printer?

JACUSTOMER-4trvm8ra- :

i think i have the disc brother mfc990 cw

Shefin :

lright.

Shefin :

Have you uninstalled all printer related programs?

JACUSTOMER-4trvm8ra- :

i think so just deleted them

Shefin :

Okay.

Shefin :

Reinstall the printer using the driver disc.

JACUSTOMER-4trvm8ra- :

still loading

Shefin :

Okay.

JACUSTOMER-4trvm8ra- :

i think its finnished

Shefin :

Okay.

Shefin :

try printing anything.

JACUSTOMER-4trvm8ra- :

no still not working

Shefin :

Get into Printers and faxes.

JACUSTOMER-4trvm8ra- :

done

Shefin :

The printer is listed over there with check mark. Right?

JACUSTOMER-4trvm8ra- :

no check mark

Shefin :

Right click on it and select Set as Default.

JACUSTOMER-4trvm8ra- :

ok there is a check mark on another item called one note

Shefin :

Right click on the printer and select Set as Default.

Shefin :

Have you done that?

JACUSTOMER-4trvm8ra- :

yes ut it hasnt got a check mark, there is an image of another printer with mark it says send to one note

Shefin :

Send to One note is not the correct option.

Shefin :

Are you sure that you have completed the installation?

JACUSTOMER-4trvm8ra- :

i think so shall i try again

Shefin :

Okay.

Shefin :

Try selecting Deafult option again.

JACUSTOMER-4trvm8ra- :

its re instaling again

Shefin :

Okay.

Shefin :

Please remove the printer USB cable from the computer and reinsert it to a different port.

JACUSTOMER-4trvm8ra- :

ok done

Shefin :

Finish installation and try printing anything.

JACUSTOMER-4trvm8ra- :

its sent an internet script error do i want to continue running scripts on this page yes or no

Shefin :

Press no and continue the installation.

JACUSTOMER-4trvm8ra- :

sorry computer shut down, still unable to connect to printer

Shefin :

In Printers and Faxes folder, do you see the printer with check mark?

JACUSTOMER-4trvm8ra- :

yes it was this send to one not but that has now gone and the check mark is on paper port image printer

Shefin :

Do you see your printer name over there?

Shefin :

Brother MFC-990CW?

JACUSTOMER-4trvm8ra- :

yes

Shefin :

Right click on it and select Set as Default.

JACUSTOMER-4trvm8ra- :

done

Shefin :

Now, you see the check mark on the brother printer. Right?

JACUSTOMER-4trvm8ra- :

no

Shefin :

When you print something, are you able to select your printer from the list?

JACUSTOMER-4trvm8ra- :

its still on the paper port one

Shefin :

When you print something, are you able to select your printer from the list?

JACUSTOMER-4trvm8ra- :

no

Shefin :

That means the printer is not installed properly.

Shefin :

Please remove it once again, download and install the printer driver from the link below.

JACUSTOMER-4trvm8ra- :

hi

JACUSTOMER-4trvm8ra- :

hello

Shefin :

Have you downloaded and installed the driver?

JACUSTOMER-4trvm8ra- :

hello

Shefin :

Are you able to get my responses?

Shefin :

Have you downloaded and installed the driver?

Shefin :

Are you there?

JACUSTOMER-4trvm8ra- :

no joy

Shefin :

Have you downloaded and installed the driver?

JACUSTOMER-4trvm8ra- :

yes just trying again

Shefin :

Since when are you experiencing this issue?

JACUSTOMER-4trvm8ra- :

to-day

Shefin :

Have you tried to restore the computer to an earlier date when it was working fine?

JACUSTOMER-4trvm8ra- :

yes it wont go

Shefin :

Do you have another USB cable to try with?

JACUSTOMER-4trvm8ra- :

i will have a look

Shefin :

Okay.

JACUSTOMER-4trvm8ra- :

just fitted another cable

Shefin :

Okay.

Shefin :

try installing it once again.

JACUSTOMER-4trvm8ra- :

ok now trying

Shefin :

Okay.

Shefin :

Have you done that?

Shefin :

ARe you there?

JACUSTOMER-4trvm8ra- :

still no joy

Shefin :

I apologize that I am out of ideas.

Shefin :

I will opt out the questions, so that you can consult the issue with other experts.

Shefin :

However, before that please restart the computer, printer and wiat for two minutes.

Shefin :

Then, restart them and try to set the printer as default and then try printing again.

Shefin :

Meanwhile, I will opt out the questions.

JACUSTOMER-4trvm8ra- :

ok and thanks for trying so much

Shefin :

I apologize for the inconvenience caused to you.

Shefin :

Please do not rate me Poor or bad.

Shefin :

It may take some time to get in topuch with another expert.

JACUSTOMER-4trvm8ra- :

i will try tomorrow

Expert:  Viet - Computer Tech replied 2 years ago.

Hello! Thank you for your question. I am a licensed computer / printer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Can we do a remote session, so we can chat, and I will be able to help you directly?

 

Edit: Please let me know if you still need help with this; we guarantee our service. Thank you,

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