How do you connect the printer to the computer? Using USB cable?
Please click Start, select Control panel and in Control panel, open Printers and faxes.
Do you see the printer listed over there?
Do you see a check mark to it?
Do you see any yellow or exclamation mark to it?
no but off line is under it
Right click on it and select Delete.
Then, get into Control panel and select Add/Remove programs.
Before that, get into Printers and faxes once again and click Add a printer. I apologize for the inconvenience.
ok wizard is doing its stuff
Are you able to add your printer?
it went to print test page but message came up failed to print
Delete it once again.
Do you have the printer driver disc with you?
May I know the exact model number of the printer?
i think i have the disc brother mfc990 cw
Have you uninstalled all printer related programs?
i think so just deleted them
Reinstall the printer using the driver disc.
i think its finnished
try printing anything.
no still not working
Get into Printers and faxes.
The printer is listed over there with check mark. Right?
no check mark
Right click on it and select Set as Default.
ok there is a check mark on another item called one note
Right click on the printer and select Set as Default.
Have you done that?
yes ut it hasnt got a check mark, there is an image of another printer with mark it says send to one note
Send to One note is not the correct option.
Are you sure that you have completed the installation?
i think so shall i try again
Try selecting Deafult option again.
its re instaling again
Please remove the printer USB cable from the computer and reinsert it to a different port.
Finish installation and try printing anything.
its sent an internet script error do i want to continue running scripts on this page yes or no
Press no and continue the installation.
sorry computer shut down, still unable to connect to printer
In Printers and Faxes folder, do you see the printer with check mark?
yes it was this send to one not but that has now gone and the check mark is on paper port image printer
Do you see your printer name over there?
Now, you see the check mark on the brother printer. Right?
When you print something, are you able to select your printer from the list?
its still on the paper port one
That means the printer is not installed properly.
Please remove it once again, download and install the printer driver from the link below.
Have you downloaded and installed the driver?
Are you able to get my responses?
Are you there?
yes just trying again
Since when are you experiencing this issue?
Have you tried to restore the computer to an earlier date when it was working fine?
yes it wont go
Do you have another USB cable to try with?
i will have a look
just fitted another cable
try installing it once again.
ok now trying
ARe you there?
still no joy
I apologize that I am out of ideas.
I will opt out the questions, so that you can consult the issue with other experts.
However, before that please restart the computer, printer and wiat for two minutes.
Then, restart them and try to set the printer as default and then try printing again.
Meanwhile, I will opt out the questions.
ok and thanks for trying so much
I apologize for the inconvenience caused to you.
Please do not rate me Poor or bad.
It may take some time to get in topuch with another expert.
i will try tomorrow
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