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Josh
Josh, Computer Enthusiast
Category: Laptop
Satisfied Customers: 19319
Experience:  Expert for over 10 years
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My computer is: Toshiba Satellite C660-1LD , Serial No: 3C274945K. I

Customer Question

My computer is: Toshiba Satellite C660-1LD , Serial No: 3C274945K.
I wanted to have free windows because I wanted to divide hard drive and Toshiba support team suggest to by free windows. Every thing was fine, I have several times installed windows and every thing works perfect till I have changed screen because I broken and now windows's not work product key. What could be and how to fix this problem?
Thank you.
Alvydas Spakauskas , email:XXX@XXXXXX.XXX
Submitted: 3 years ago.
Category: Laptop
Expert:  Josh replied 3 years ago.
Hi! My name is XXXXX XXXXX I will be assisting you. Let's get started!

You will need to contact Microsoft to have a replacement key issued for your computer.

Which version of Windows do you have?
Expert:  Josh replied 3 years ago.

I will provide you steps for each version of Windows since you are offline. Please find your version and follow the prompts..

Windows 8 or 8.1

  1. At the Start screen, swipe in from the right side, or hover your mouse in the upper-right corner of the screen to display the charms menu.
  2. Tap or click theSettingscharm.
  3. Tap or clickChange PC Settings.
  4. Tap or clickActivate Windows.
  5. If your computer is not activated, PC Settings provides instructions that are customized to your activation error. If telephone support can provide help for your error, tap or click the appropriate link, which may resemble one of the following:
    • Activate
    • Activate by phone
    • Contact customer support for help
    A screenshot for Windows Activation Wizard.

Windows 7

To start the Product Activation Wizard, follow these steps:
  1. ClickStart.
  2. Right-clickComputer.
  3. SelectProperties.
  4. At the bottom of the window, clickActivate Windows now.
In the Product Activation Wizard, follow these steps:
  1. ClickUse the automated phone system to activate.
  2. Click the drop-down menu, select the location that is nearest to you, and then clickNext.
  3. The Product Activation Center telephone number is XXXXX underStep 1.
For more information about how to activate Windows 7, seeActivate Windows 7 on this computer.

Windows Vista

To start the Product Activation Wizard, follow these steps:
  1. ClickStart.
  2. Right-clickComputer.
  3. SelectProperties.
  4. At the bottom of the window, clickActivate Windows.
In the Product Activation Wizard, follow these steps:
  1. ClickUse the automated phone system to activate.
  2. Click the drop-down menu, select the location that is nearest to you, and then clickNext.
  3. The Product Activation Center telephone number is XXXXX at the top of the window.
For more information about how to activate Windows Vista, seeActivate Windows Vista on this computer.

Windows XP

To start the Product Activation Wizard, follow these steps:
  1. ClickStart.
  2. ClickAll Programs, and then clickAccessories.
  3. ClickSystem Tools.
  4. ClickActivate Windows.
In the Product Activation Wizard, follow these steps:
  1. ClickUse the automated phone system to activate.
  2. Click the drop-down menu, select the location that is nearest to you, and then clickNext.
  3. The Product Activation Center telephone number is XXXXX at the top of the window.

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