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ITSib
ITSib, LappyHelper
Category: Laptop
Satisfied Customers: 12
Experience:  Hi ,I have been doing online technical support for Laptop issues since more than 3 years .
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I have an Aspire V5 laptop - used to be able to watch TV and/or

Customer Question

I have an Aspire V5 laptop - used to be able to watch TV and/or films with no interruptions - now it is always buffering and screen freezing - can hear sound even though screen frozen --- would appreciate any help you can give me to rectify situation
Brenda
Submitted: 3 years ago.
Category: Laptop
Expert:  ITSib replied 3 years ago.

ITSib :

Hi , Welcome to Justanswer

ITSib :

My name is Sib ...I will be assisting you today .

ITSib :

which website you are using to watch TV ?

JACUSTOMER-dlzvm3lk- :

www.createandcaft.tv and TVCatchup app for windows 8

ITSib :

Have you tried updating the flash player ?

JACUSTOMER-dlzvm3lk- :

no sorry how do I do that?

ITSib :

OKay

ITSib :

goto above link and download and install flash player latest

ITSib :

and install it

JACUSTOMER-dlzvm3lk- :

ok thks --- if that doesn't help - do I have to pay another £28.00 for help?

ITSib :

No let me know how it goes ..after install restart the computer once

JACUSTOMER-dlzvm3lk- :

ok thks

ITSib :

Welcome