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lordherbert
lordherbert, Other
Category: Laptop
Satisfied Customers: 47
Experience:  Microsoft certified professional with many years experience of all aspects of IT
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i have los all my preset apps on min screen apart from store

Customer Question

i have los all my preset apps on min screen apart from store which wont et me in.how can I get them back?
Submitted: 3 years ago.
Category: Laptop
Expert:  lordherbert replied 3 years ago.

lordherbert :

Hi there

lordherbert :

I hope I can help, the first thing to do would be to restart the computer and see if this will bring the PC back to normal.

lordherbert :

Press Ctrl Alt Delete at the same time on the keyboard, then there is a little icon on the right of the screen, click that and you should be able to restart.

lordherbert :

Please carry this out when convenient is that OK?

lordherbert :

Hello?

JACUSTOMER-g9yz8rjl- :

no icon is appearing

lordherbert :

to the right of the screen there should be a little white circle, please click on it and then restart

JACUSTOMER-g9yz8rjl- :

I am not getting a white circle

lordherbert :

is this windows 8?

JACUSTOMER-g9yz8rjl- :

yes

lordherbert :

select the windows key please and "D" on the keyboard at the same time, you should get the desktop

JACUSTOMER-g9yz8rjl- :

yes

lordherbert :

ok, can you press ctrl alt delte at the same time, then you should see what looks like a start button, little white circle with a line at the top

JACUSTOMER-g9yz8rjl- :

ok

lordherbert :

click that please and then restart

lordherbert :

Please let me know if this cures the problem for you.

lordherbert :

Hi, are you still having this issue please?

JACUSTOMER-g9yz8rjl- :

yes I have tried everything possible including trying to reset laptop to factory settings and it wont let me do it

lordherbert :

Could you please elaborate on "won't let me do it" - what exactly happens please, what error messages do you get etc?