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Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 31233
Experience:  Over 15 years of consulting to the IT industry
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hello I have lost my icons off my laptop and cant get into

Customer Question

hello I have lost my icons off my laptop and cant get into my e-mail
Submitted: 2 years ago.
Category: Laptop
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is Richard.

Sorry to hear abut the problem you are having.

If you click on my link below, can you then access your emails?

Click me to Open

If not, please let me know exactly what stops you

Thank you
Customer: replied 2 years ago.

 


sorry Richard couldn't follow your instructions and to-day I had a man come out and had to pay him, am pensioner with a new toy and I expect your instruction was very good . I have only just gone back on line you


said you would take my money if you were able to help.


did this mean I still had to pay very sorry it was just very hard to understand Joan Barrand

Expert:  Richard replied 2 years ago.
Hi Joan,

It is for my service you paid for. You only needed to click the link I provided and we would have had you up and running.

No problem though, main thing is it is resolved.

It is up to you if you wish to pay me for my service. If you do not wish to pay me, you can request a refund here

http://ww2.justanswer.com/help/how-can-i-request-refund

Else if you can take a second to rate my service, that would be greatly appreciated.

Thank you

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