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Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 33995
Experience:  Over 15 years of consulting to the IT industry
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My laptop wont turn on. It has power and the fan is running

Resolved Question:

My laptop wont turn on. It has power and the fan is running but the screen is black. Please help i need it urgently!
Submitted: 3 years ago.
Category: Laptop
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard.

Can you tell me the make and model of the Laptop please?

Thank you

Customer: replied 3 years ago.
Acer aspire 5532
Expert:  Richard replied 3 years ago.
Thank you

Can you remove the battery and run it just on the power cable.

Tell me please if it then starts

Customer: replied 3 years ago.
Removed the battery. Still a black screen but i can hear the fan.
Expert:  Richard replied 3 years ago.
Thank you

Shine a flashlight on the screen and tell me if you see the screen image faintly.

I want to check if the Blacklight has failed.

Customer: replied 3 years ago.
No cant see anything then.
Expert:  Richard replied 3 years ago.
ok, can you check if additional memory has been added please and remove this and then try to start it (to rule out faulting memory).

you can see how to do this on my link below

http://www.youtube.com/watch?v=4QdQonlBVeo

Let me know the results please

Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 33995
Experience: Over 15 years of consulting to the IT industry
Richard and 3 other Laptop Specialists are ready to help you
Customer: replied 3 years ago.
No new memory has been added.
Expert:  Richard replied 3 years ago.
Thank you

It is the motherboard or processor that has faulted.

We have now confirmed this. We know the backlight, Battery and memory is not the cause of this, as well as residual power, which leaves either the Motherboard or the processor as the faulting component based on the symptoms you are describing.

I am really sorry about this and you are going to have to return the Laptop to have a hardware diagnostics performed on it so they can confirm which of the two is faulting and have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

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