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Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 31329
Experience:  Over 15 years of consulting to the IT industry
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I have tried to download Office 2013 onto my laptop which

Customer Question

I have tried to download Office 2013 onto my laptop which has windows7. It appears in my all programms but it is taking forever to open Excel & Word. Why is that??
Submitted: 2 years ago.
Category: Laptop
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me which version of Windows you are running?

Thank you
Customer: replied 2 years ago.

Windows 7 home premium

Expert:  Richard replied 2 years ago.
Thank you Liz

Can you close all programs.

Click Start, Control Panel, Programs, Uninstall a Program.

click on Office, click Change, then repair.

Choose to do an online repair

Once done, restart the computer and tell me please if Word and Excel now open at a normal speed.

Customer: replied 2 years ago.

have followed your instructions & now i'm told I have no internet connection to carry out the online repair! I have full broadband connection at the moment - what is the problem!

Expert:  Richard replied 2 years ago.
ok, do a full reinstall of office please.

Download this file and run it to uninstall office.

http://go.microsoft.com/?linkid=9815935

Run it and complete the uninstall with this.

Once done, restart the computer.

Then install office again, and tell me if it is now running correctly please.

Thank you
Customer: replied 2 years ago.

Have carried out your instructions & installed office again. Now waiting while its doing some 'finishing touches' this may take a while. When I did this last night it took over 1hour.

Expert:  Richard replied 2 years ago.
No problem, let me know the results please
Customer: replied 2 years ago.

My laptop crashed before completing. I did have a screen message 'We couldn't install office. we're sorry. We ran into a problem while installing & couldn't continue. If another progam is installing please wait for it to finish & then click retry'.


Another screen popped up with 'You can use office now - we're wrapping things up - please stay online as we make some finishing touches'

Expert:  Richard replied 2 years ago.
ok, if your laptops crashing, this is going to be the cause of the problem.

What exactly do you see on the computer now?
Customer: replied 2 years ago.

It appears in my all progams list but I cannot open any of the sections. To be honest I haven't the time to pursue the matter further today& will leave until tomorrow. Thanks

Expert:  Richard replied 2 years ago.
ok, when you are here tomorrow, you will need to do the following

ok, than do the following please

Download CC Cleaner (free) from here

CC Cleaner

(Click Download Latest Version on the top right)

Run it and let it scan and repair your registry.

Once done, restart the computer

Than

Click Start, All Programs, Accessories, right click on Command Prompt and select Run As Administrator.

A black window will open.

Type in it

sfc /scannow

press enter and when it has completed, type in

chkdsk /r

Press enter.

It will give a message "the type of the file system is NTFS cannot lock current drive.
chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n" Say Y, press enter and restart the computer.

Than try to open Office.

Let me know the results please

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