Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hello and welcome to Just Answer. My name is XXXXX XXXXX I will be assisting you today. Can you tell me what you mean by "locks up"? Does the screen go blank? Does the system freeze? Does it crash?
What version of windows are you using?
No it just asks me to log in again with my password XXXXX figure
okay, what version of windows?
Not sure how do I check that?
start menu, right click on computer or my computer and hit properties
okay, go to start>control panel
in the upper right where it says view by change to large icons
click on personalization then click on screen saver.
in the screen saver area where you have the settings for how long it waits, next to that there should be a box that says on resume, display logon screen. Uncheck that box.
Then in the box below that click on the link that says "change power settings"
when you get to the next window... Balanced is probably selected... to the right of that click on Change Plan Settings
Where it says turn off display (under plugged in), change that to never. Also select never for put the computer to sleep. Hit save changes. Once you are back to the screen saver window, hit apply, then hit ok
You may want to set the screen saver to < 5 minutes in order to make sure it's working the way you want it to.
do you have any questions about those steps?
Having difficulty at the moment trying to read your instructions and change the settings
if you would like I can connect remotely and make the changes for you
If you would like me to do so CLICK HEREMake sure you approve any security requests it makes.
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