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arsufi2002
arsufi2002, Computer Enthusiast
Category: Laptop
Satisfied Customers: 1257
Experience:  2+ years of experience in Laptop Troubleshooting.
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Hi, I have un Acer aspire E1-571-6680. Last week I wanted

Resolved Question:

Hi,
I have un Acer aspire E1-571-6680. Last week I wanted to scan and fix errors from an external hard disk connected to my laptop but the owner did not want to make this step and I disconnected the disk without waiting the scan finish its work. So now it does not want to recognize any hard drive. What can I do to fix the problem?
Submitted: 3 years ago.
Category: Laptop
Expert:  arsufi2002 replied 3 years ago.

arsufi2002 :

Hi,

arsufi2002 :

Welcome to Just Answer.

My name isXXXXX look forward to assisting you today with your question and providing the best answer possible.

arsufi2002 :

I am sorry for you have this issue. I will try my best to resolve it.

arsufi2002 :

By the way, does computer atleast detects hard disk?

arsufi2002 :

If you haven't checked, please do this:

arsufi2002 :

1: Open Device Manager (Click Start > run type devmgmt.msc press enter key)

arsufi2002 :

2: Check devices under Disk Drives section.

arsufi2002 :

Please share devices under it

arsufi2002 :

waiting for reply

arsufi2002 :

Thanks

Customer:

Hi,

Customer:

Hi,

Customer:

I followed your instruction but the issue still remains

Customer:

do I still need your help to resolve my issue or should I pay more?

arsufi2002 :

hello

arsufi2002 :

are you there

arsufi2002 :

You haven't answered my query

arsufi2002 :

hi

Customer:

Yes I did

arsufi2002 :

fine

Customer:

Because I did not make the step you asked me so I did it

arsufi2002 :

how many devices you saw there

Customer:

but the issue still remains

Customer:

there is only my normal disk

arsufi2002 :

sorry, i haven't given a solution yet. I just want to know whether you system detects the drive.

Customer:

no it does not

arsufi2002 :

oh.. i see

arsufi2002 :

Hope you have checked status on device manager, am i right

Customer:

yes I did

arsufi2002 :

(Not on My Computer section)

arsufi2002 :

ok

Customer:

not on my computer section

arsufi2002 :

If that's the case, the logical board could be damaged

arsufi2002 :

You know computer must atleast detect the device even if it doesn't shows on My computer section

Customer:

ok which mean ?

Customer:

yes I know

arsufi2002 :

which means its a hardware fault

arsufi2002 :

Do you have a second computer or any device that detects external drive

Customer:

yes

arsufi2002 :

If you have it just connect it, we can better confirm it

Customer:

still can recognize nothing

Customer:

can't recognize nothing

arsufi2002 :

ok

arsufi2002 :

so as i said earlier its a hardware (hard disk) fault

arsufi2002 :

Does it have warranty

arsufi2002 :

Its seems you left from chat

arsufi2002 :

I am sorry, we can't do anything on this case as its a hardware fault. You can go for replacement if warranty remains

arsufi2002 :

Please let me know if you have further query.

arsufi2002 :

hello

arsufi2002 :

waiting for your reply..

Customer:

ok

Customer:

thanks for your help

arsufi2002 :

Please rate my service, if you are satisfied

arsufi2002 :

Thanks and have a great day

Customer:

you too

arsufi2002 and 3 other Laptop Specialists are ready to help you

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