Welcome to Just Answer.My name isXXXXX look forward to assisting you today with your question and providing the best answer possible.
I am sorry for you have this issue. I will try my best to resolve it.
By the way, does computer atleast detects hard disk?
If you haven't checked, please do this:
1: Open Device Manager (Click Start > run type devmgmt.msc press enter key)
2: Check devices under Disk Drives section.
Please share devices under it
waiting for reply
I followed your instruction but the issue still remains
do I still need your help to resolve my issue or should I pay more?
are you there
You haven't answered my query
Yes I did
Because I did not make the step you asked me so I did it
how many devices you saw there
but the issue still remains
there is only my normal disk
sorry, i haven't given a solution yet. I just want to know whether you system detects the drive.
no it does not
oh.. i see
Hope you have checked status on device manager, am i right
yes I did
(Not on My Computer section)
not on my computer section
If that's the case, the logical board could be damaged
You know computer must atleast detect the device even if it doesn't shows on My computer section
ok which mean ?
yes I know
which means its a hardware fault
Do you have a second computer or any device that detects external drive
If you have it just connect it, we can better confirm it
still can recognize nothing
can't recognize nothing
so as i said earlier its a hardware (hard disk) fault
Does it have warranty
Its seems you left from chat
I am sorry, we can't do anything on this case as its a hardware fault. You can go for replacement if warranty remains
Please let me know if you have further query.
waiting for your reply..
thanks for your help
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Thanks and have a great day