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Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 31123
Experience:  Over 15 years of consulting to the IT industry
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Hi, I own a Packard Bell EasyNote ser No 109396690137 and

Customer Question

Hi, I own a Packard Bell EasyNote ser No 109396690137 and have not used it for over 18 months, I cannot remember the password XXXXX due to divorce and moving house twice cannot find the driver disk, how can I change the password ?
Submitted: 2 years ago.
Category: Laptop
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

To clarify, this is the windows login password correct?

And if so, for my instructions, which new username and password do you wish to use? As we will need to make a new account

Please let me know

Thank you
Customer: replied 2 years ago.

Hi Richard, did you get my reply ?

Expert:  Richard replied 2 years ago.
No sorry, can you repeat it please?
Customer: replied 2 years ago.

?


 

Expert:  Richard replied 2 years ago.
Sorry, I only see ? as your message

Customer: replied 2 years ago.

For the third time, I would like Shaughnt as my username and hector54 as my password.

Expert:  Richard replied 2 years ago.
ok, I am not sure the issue as they never appeared, but got it this time.

Sorry for this.

Tun off the computer

Turn on the computer and keep tapping F8 until you get to a menu.

Choose Safe Mode with Command Prompt.

You will get to a screen where you can type.

Type in

net user /add Shaughnt hector54

Press enter. If you do not get an error (tell me if you do), then type in

net localgroup administrators Shaughnt /add

Press enter

Restart the computer and you can now log in with this new account.

Once you have, click Start, Computer.

Click on C Drive, then click on the User Folder.

All the files from the old user account you can access and use from here.

If you have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 2 years ago.

Hi Richard, after saying please wait and loading all the windows 32 files it goes straight to the password page


 

Expert:  Richard replied 2 years ago.
ok, turn off the computer.

then remove the power cable, and hold the power button down for 30 seconds and release.

Then plug in the power and try again, remembering to select

Safe mode with command prompt.

Let me know the results please
Customer: replied 2 years ago.

Same result Richard back to log in page

Expert:  Richard replied 2 years ago.
ok, then we cannot do it this way as it is locked out from this mode.

Do you need to retrieve data from the computer?
Customer: replied 2 years ago.

No, I would just like to use it.

Expert:  Richard replied 2 years ago.
Thanks

We will the reinstall windows

From a completely off situation: Switch on and immediately and continuously tap F8.

Until this action brings up on screen a selection of options.

One of which will be:-
Select “Repair your Computer”, enter
English, enter

Select the top option “Full Destructive Recovery”


Follow the on screen instructions

Click start, enter. Let it complete and windows is then reinstalled and the computer will again be usable.

Let me know the results please

Customer: replied 2 years ago.

It is asking for the administrator password

Expert:  Richard replied 2 years ago.
ok, leave it blank and enter that, will it accept this?
Customer: replied 2 years ago.

no dice Richard

Expert:  Richard replied 2 years ago.
ok, then we have to use a windows disk to reinstall.

Can you obtain one? If you cannot borrow one, let me know and I will tell you where to purchase one from.

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