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Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 37653
Experience:  Over 15 years of consulting to the IT industry
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Need to reset password XXXXX Lenovo Think pad laptop and do not

Resolved Question:

Need to reset password XXXXX Lenovo Think pad laptop and do not know how to and cannot
log in without it. Can you help please.

[email protected]
Submitted: 3 years ago.
Category: Laptop
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

We will need to make a new account to do this.

Before I give you the instructions, can you tell me a different username then the one currently used, and a password XXXXX wish to use.

Thank you
Customer: replied 3 years ago.

Ruth F weafinfar

Expert:  Richard replied 3 years ago.
ok, it needs to be one word so we make it RuthF

Tun off the computer

Turn on the computer and keep tapping F8 until you get to a menu.

Choose Safe Mode with Command Prompt.

You will get to a screen where you can type.

Type in

net user /add RuthF weafinfar

Press enter. If you do not get an error (tell me if you do), then type in

net localgroup administrators RuthF /add

Press enter

Restart the computer and you can now log in with this new account.

Let me know the results please

Thank you
Richard and 2 other Laptop Specialists are ready to help you
Customer: replied 3 years ago.

Sorry don't know if you received my last reply just had problems with internet too. I tried your instructions but sorry it still came up with the same answer I got into the safe mode with command prompt but it still went to the old password XXXXX i.e. Ruth password XXXXX the prompt for me to remember my password XXXXX forward to hearing from you soon.

Customer: replied 3 years ago.

Thanks so much for trying to help, I have now arranged to have it


replaced as I believe it is faulty.


I have re-ordered so hope that will be ok.


 


Thanks once again for trying to help, much appreciated, if I ever had problems again I would certainly contact you again.


 


Best wishes Ruth Farley.