Ruth F weafinfar
Sorry don't know if you received my last reply just had problems with internet too. I tried your instructions but sorry it still came up with the same answer I got into the safe mode with command prompt but it still went to the old password XXXXX i.e. Ruth password XXXXX the prompt for me to remember my password XXXXX forward to hearing from you soon.
Thanks so much for trying to help, I have now arranged to have it
replaced as I believe it is faulty.
I have re-ordered so hope that will be ok.
Thanks once again for trying to help, much appreciated, if I ever had problems again I would certainly contact you again.
Best wishes Ruth Farley.