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Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 35378
Experience:  Over 15 years of consulting to the IT industry
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Hi, my cursor of Acer Aspire 5551 has frozen, F7, or rebooting

Resolved Question:

Hi, my cursor of Acer Aspire 5551 has frozen, F7, or rebooting did not work. I am not able to click on any thing and can not access auto repair. Help please
Submitted: 3 years ago.
Category: Laptop
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you turn off the Acer and remove the battery and power cable.

Then hold the power button down for 35 seconds, and release.

Put the battery back in, connect the power cable and turn on the Laptop.

Tell me if the cursor now works please.

Thank you
Customer: replied 3 years ago.

Hi Richard


 


 


Just followed your advice but it did not work

Expert:  Richard replied 3 years ago.
Thanks Lilly

Press FN + F7 not just F7

Does it then work?

Customer: replied 3 years ago.

Yes it works now. Many Thanks Richard. I shall remember that.

Expert:  Richard replied 3 years ago.
Your most welcome Lilly!

you just turned it off by accident.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 35378
Experience: Over 15 years of consulting to the IT industry
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