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aitizaz
aitizaz, Software Engineer
Category: Laptop
Satisfied Customers: 1291
Experience:  Vast exp. of troubleshooting laptop issues
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Have emachine laptop D620. Wont switch on. Tried new battery

Resolved Question:

Have emachine laptop D620. Won't switch on. Tried new battery but no joy. When power supply plugged in the battery light shows green but the power light does not come on.
Submitted: 3 years ago.
Category: Laptop
Expert:  jhannell replied 3 years ago.

XXXXX XXXXXnell :

hello sir/madam
I would like to help you, please let me know when


you are ready

Customer:

yes

XXXXX XXXXXnell :

hi,

XXXXX XXXXXnell :

can you please try this:

Customer:

Yes

XXXXX XXXXXnell :

is the laptop with you now by the way?

Customer:

Yes

XXXXX XXXXXnell :

ok, please take out the cords first

XXXXX XXXXXnell :

take out the battery too

XXXXX XXXXXnell :

when done, please let me know

Customer:

done

XXXXX XXXXXnell :

now, please hold the power button down for "20 seconds"

Customer:

Done

XXXXX XXXXXnell :

now, please put the cord back in (don't put battery yet)

Customer:

Done

XXXXX XXXXXnell :

and then try to turn on your laptop

Customer:

Does not work. I'm afraid I've tried all of this already

XXXXX XXXXXnell :

now can you put the battery back

XXXXX XXXXXnell :

and try to start the computer

Customer:

Still no joy

XXXXX XXXXXnell :

do you hear any beep sounds ?

Customer:

Nothing at all

XXXXX XXXXXnell :

I am out of ideas, let me opt out and open this


question to other experts.
if no expert opts in, we can continue.

Expert:  aitizaz replied 3 years ago.
Hello and welcome! I am Aitizaz and i will be happy to help you.

how did this happen? did you notice any weird thing the last time you used the computer? Also tell me if the computer is under warranty or not?
Customer: replied 3 years ago.

laptop not under warranty. Had not used laptop for long time. Laptop just froze and could not switch off so had to takr battery out. Then would not switch back on. as years old, thought might be battery so bought new one and tried today and nothing happens.

Expert:  aitizaz replied 3 years ago.
You should have plugged in charger only when you took it out for the first time use to confirm whether it is battery or something else.

Anyway, when you press the power button ( with charger plugged in), do you see any light turning on or there is no response at all?
Customer: replied 3 years ago.

nothing happens when press power button. when charger/supply plugged in the only light on laptop is the battery light, but not the power light

Expert:  aitizaz replied 3 years ago.
The problem seems to be with the contacts of the POWER button or the power supply where deposits might have accumulated overtime.

Please take the computer to your local hardware repair and service center and ask for the service of the computer. Do let them know about the problem and that the computer has not been used since long. in worst case, the problem could be with the motherboard which could be replaced as well BUT the probability is high that only service will do the trick.

if you have any query, please do not hesitate to ask me. If you are satisfied, please rate the answer positive.
aitizaz, Software Engineer
Category: Laptop
Satisfied Customers: 1291
Experience: Vast exp. of troubleshooting laptop issues
aitizaz and 2 other Laptop Specialists are ready to help you

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