Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Can you confirm that the acer aspire e571-sb7l laptop has windows xp? How do you know there is a virus? Are you able to to get to the internet in Safe mode with Networking?
The aspire desktop e571-sb7l does have xp. I am pretty sure it has a virus as it is blocking me from the internet all together. And it is not letting start up in safe mode.
Click on Start, All programs, Accessories, Command Prompt, then type icponfig then press Enter, then tell me the result.
sorry, type ipconfig then press Enter key.
Windows IP configuration
does it show IP address?
No it doesnt
Right-click on My Computer, then click on Manage, then click on Device Manager
, then let me know if there is any problematic / yellow item in it.
There are three marked.
please let know know those 3 items
Atapi ihas124 w disk drive, generic marvell yukon based ethernet controller - mcafee core ndis intermediate filter miniport, wan miniport (ip) - mcafee core ndis intermediate filter miniport.
Do you have a usb drive?
Yes I do
Please download and save the file below:http://www.marvell.com/support/downloads/driverDownload.do?driverId=175&action=1
the file should be called setup_v220.127.116.11
, then transfer over via the USB drive, then open it, then run the setup file
that is all complete
when you installed on the desktop, what happened? Did it install successfully?
yes it did
Check in Device Manager again to see if it still show problem with the ethernet controller
there is a problem on the generic marvell yukon chipset based ethernet controller and with the wan miniport
the one just installed though is fine
on the desktop, can you right-click on the file setup_v18.104.22.168 and extract to a folder
actually, have you tried to do a system restore yet?
Can you click Start->All programs->Accessories->System Tools->System Restore and restore the computer to any date before this issue has occurred, and check?
i have and that did nothing at all
Sorry, do you have a USB wireless adapter?
i have one though am not currently using it
Can you install the wireless adapter software first on the desktop?
will see if i can find a download of it
yes, what's the brand/model of the wireless adapter?
Please download the version 2.1 at
install it on the desktop, then when prompted, insert the usb wireless adapter
see if you can connect the desktop to your wireless network name
it isn't connecting
Does it see your wireless network name?
yep i have put the network password XXXXX then it just sits there waiting for the network to be ready
restart the computer, then see if you can connect
it is not liking my network
Sorry, it still sits there waiting for the network to be ready?
something seems to be blocking any connection
disconnect power cord from router for a few minutes, then reconnect, then check.
i just thought to check the windows firewall and a message has come up when i clicked on it saying Due to an unidentified problem, windows cannot display windows firewall settings
something is corrupted
did you install windows xp, or did the computer came with windows xp originally?
it came with it originally
Can you back up any files you need to a usb drive?
yes i can
then try this:
turn off the desktop, then turn it back on, then press at the same time the two keys Alt and F10 when the computer logo (or the first thing) that appears on the screen in order to do a system recovery.
it has not done anything
Sorry, turn off the desktop, then turn it on, then right away, keep pressing & releasing at the same time the two keys Alt and F10 quickly and repeatedly for about 20 seconds, then see what happens.
nothing it is just starting up as normal
Do you have the windows xp disk or recovery/restore disk?
no i do not
it got lost moving houses
when you connect the desktop to your wireless network name, did it ask for the password?
Can I connect remotely to your working computer, so I can check on some router's compatibility settings? Are you chatting with me on a windows or mac computer?
i am on a windows computer and sure thing
Please click on the website below, then join session, and allow the ScreenConnect program to run:http://22.214.171.124:8040/?Session=4eccf5c0-7a4a-4952-bd9c-85003c892a8e
By the way, are you using Internet Explorer (the big 'e' program icon), or Firefox, or Chrome, etc.?
just waiting for java to update
Can you go to that website or the shorter website below in Internet Explorer?http://tinyurl.com/mzvuzfm
i am at that website
in Internet Explorer? then join session, and run it
I have helped via remote support. If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit / OK when it shows up. Thank you,
Cheers XXXXX XXXXX thanks very much
You're welcome. Cheers!