Hello Simon! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8?When did this issue first occur? Was the laptop's wireless working with your hub previously?Is any other wireless device able to connect to your hub?Have you tried to see if the laptop is able to connect to your neighbor's wireless or at another wireless place?Please reply at the box below. Thank you,
No, wireless key is on the hub/modem/router, not on the laptop, if your hub's wireless is set up with a password. When connected the laptop to your wireless network name after trying my first solution, did it ask to enter a password/key?
By the way, do you have a USB wireless adapter device? Thank you
I'm sorry, I can still help you. Don't worry, we guarantee our service. You do not need a USB wireless adapter. Since you have the internet by connecting the cable to the router
, then can you please go to the website below on this laptop, then download and update the Wireless... and BIOS items at the website below:http://www.samsung.com/uk/support/model/NP-R510-FAADUK
(scroll down), then restart he computer and check.If that does not work, can you back up your files that you need, if any, such as documents, pictures, etc., to an external USB drive (you can try this method later if you don't have a USB drive right now), then turn off the laptop, then turn it back on, then right away, keep pressing and releasing the key F4 quickly and repeatedly until it gives you a menu, then do a factory restore.We can continue whenever you'd like to. Thank you,