Hello. My name is XXXXX XXXXX I will be assisting you today.
let me know when you are ready
please tell me the make and the model number of the computer
please tell me the intellepoint error message you get.
Acer aspire 5551
There is a problem with intellepoint try windows help
intellepoint is basically a microsoft mouse driver
The mouse is working fine
are we chatting on the same computer which has the intellepoint mouse error.
I will remotely connect to your computer and work on solving your issues while you watch.
is that okay.
Click the Link above
1) Click Join2) Click Run/OK/Yes/Allow if asked3)Click Allow /Run/Ok if asked by Anti Virus4)Let me know if there is any issue
Where do I find join
Click on this link then you will get the option to join: http://22.214.171.124:8040/?Session=8593c2d1-8151-404a-bdc0-cf29f0452011
i am connected to you screen can you show me the error.
It only comes up when I first open the laptop
run the remote screen on time
All fixed many thanks
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