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michelleclive
michelleclive, Computer Support Specialist
Category: Laptop
Satisfied Customers: 5470
Experience:  Notebook and Handhelp support expertise
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my laptop has a problem with intellepoint,what can I do

Resolved Question:

my laptop has a problem with intellepoint,what can I do
Submitted: 3 years ago.
Category: Laptop
Expert:  michelleclive replied 3 years ago.

michelleclive :

Hello. My name is XXXXX XXXXX I will be assisting you today.

michelleclive :

let me know when you are ready

Customer:

ready

michelleclive :

please tell me the make and the model number of the computer

Customer:

acer.5551

michelleclive :

please tell me the intellepoint error message you get.

Customer:

Acer aspire 5551

Customer:

There is a problem with intellepoint try windows help

michelleclive :

intellepoint is basically a microsoft mouse driver

Customer:

The mouse is working fine

michelleclive :

are we chatting on the same computer which has the intellepoint mouse error.

Customer:

Yes

michelleclive :

I will remotely connect to your computer and work on solving your issues while you watch.

michelleclive :

is that okay.

Customer:

yes

michelleclive :

Click the Link above


1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know if there is any issue

Customer:

Where do I find join

michelleclive :

Click on this link then you will get the option to join: http://166.78.231.170:8040/?Session=8593c2d1-8151-404a-bdc0-cf29f0452011

michelleclive :

i am connected to you screen can you show me the error.

Customer:

It only comes up when I first open the laptop

michelleclive :

run the remote screen on time

Customer:

All fixed many thanks

michelleclive :

great

michelleclive :

I hope I've provided the information you were seeking. If you are happy with my service, effort and the Information you got, then provide a rating by clicking on the smiley below.

Expert:  michelleclive replied 3 years ago.
Thanks.
Expert:  michelleclive replied 3 years ago.
Any further info you need please don't hesitate to ask.
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