Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hello Kevin! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Are you on the problematic laptop right now? Or are you on a different computer?Are you able to use the Internet / websites on the laptop right now?Do you mean your AOL Desktop 9.7 program is missing on the laptop?Please reply at the box below. Thank you,
i am using a sony laptop
no,no its just the broadband thats missing
laptop crashed this am and on re booting
i lost my broad band connection and icon
So, right now, the Internet does not work on the laptop right? And you are communicating with me on a different computer right now?Do you remember the name of the broadband connection icon / program name?Can you click on the Sony laptop have windows 7?Was the Sony laptop connected via wireless connection previously?Do you see the small wireless /network icon at the bottom right corner of the laptop's screen, that you can click on?Or click on Start\Control Panel\Network and Internet\Network and Sharing Center, then click on Connect to a network, then let me know what happens.Edit: We've been communicating, but it looks like you are away now. When you are available, please reply at the box below to continue. Thank you,