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Ask Hans Uebelhoer Your Own Question
Hans Uebelhoer
Hans Uebelhoer, Computer Support Specialist
Category: Laptop
Satisfied Customers: 123
Experience:  I can repair laptop hardware as well as softwware.
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due to my laptop crashing this am i have lost my broadband

Customer Question

due to my laptop crashing this am i have lost my broadband software and connection can you please help i am using aol 9.7
kevin
Submitted: 3 years ago.
Category: Laptop
Expert:  Viet - Computer Tech replied 3 years ago.

Hello Kevin! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Are you on the problematic laptop right now? Or are you on a different computer?

Are you able to use the Internet / websites on the laptop right now?

Do you mean your AOL Desktop 9.7 program is missing on the laptop?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

i am using a sony laptop


aol 9.7

Expert:  Viet - Computer Tech replied 3 years ago.
What's the issue with your Sony laptop now?

Do you mean you have lost the AOL 9.7 software on your Sony laptop?

Thank you
Customer: replied 3 years ago.

no,no its just the broadband thats missing

Expert:  Viet - Computer Tech replied 3 years ago.
Braodband means Internet connection. Do you mean the Internet (websites) does not work on the Sony laptop?

Thank you
Customer: replied 3 years ago.

laptop crashed this am and on re booting


i lost my broad band connection and icon

Expert:  Viet - Computer Tech replied 3 years ago.

So, right now, the Internet does not work on the laptop right? And you are communicating with me on a different computer right now?

Do you remember the name of the broadband connection icon / program name?

Can you click on the Sony laptop have windows 7?

Was the Sony laptop connected via wireless connection previously?

Do you see the small wireless /network icon at the bottom right corner of the laptop's screen, that you can click on?

Or click on Start\Control Panel\Network and Internet\Network and Sharing Center, then click on Connect to a network, then let me know what happens.

Edit: We've been communicating, but it looks like you are away now. When you are available, please reply at the box below to continue. Thank you,

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