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Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 36572
Experience:  Over 15 years of consulting to the IT industry
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I have a Toshiba laptop running windows 7 but am having problems

Customer Question

I have a Toshiba laptop running windows 7 but am having problems opening any of the apps. When I do get them up they are very very slow to respond.

Any clue?
Submitted: 3 years ago.
Category: Laptop
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please when this problem first started?

Thank you

Customer: replied 3 years ago.
Iv noticed it getting slower over the past three to four months but as I mainly use my iPhone it didn't matter. The model I have is a Toshiba Satelite. Now I can't get it past the apps screen
Expert:  Richard replied 3 years ago.
ok, can you tell me Ian if you can do these instructions please.

Click Start, type in MSCONFIG and press enter.

Click on the Startup Tab and click Disable All.

Click on the Services Tab and click "Hide All Microsoft Services"

Then click Disable All

Click ok, restart and let me know if it now functions correctly please.

Let me know the results please


Richard and 4 other Laptop Specialists are ready to help you
Customer: replied 3 years ago.
I have just done that it is a lot better now thank you. What would have caused it?
Expert:  Richard replied 3 years ago.
It was a process that was having an issue on the computer Ian, which we resolved with my instructions.

It would have been caused by corruption within the service, it will be ok now.

If you need anything else at all, please do not hesitate to let me know.

Thank you
Customer: replied 3 years ago.
I rated you excellent. Thank you
Customer: replied 3 years ago.

New question


 


I am trying to import photos from a 4gb SDHC card but my laptop doesnt recognise or cant find the card.

Expert:  Richard replied 3 years ago.
Hi Ian

Can you make your new question here please

http://www.justanswer.co.uk/profile.aspx?PF=32989067&FID=12302

I can then help you with this

Thank you

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