hello sir/madamI would like to help you, please let me know when you are ready
hi, are you using the computer in question?
is the computer you are having problems with with you now?
is it Vista by the way?
or Windows 7? or xp?
do you know how to start your computer in safe mode? (using the f8 key)
can you start your Vista now and then tap the f8 key repeatedly
you will see the startup options
it looks like that
a black screen will come
we will need to select safe mode from this list, and then your Vista will start in safe mode
we will fix the problem in safe mode
no response user name displayed p/w promt but f8 key not effective
can you turn off and try again
the same window has come up
what do you see on the screen now exactly?
windows error recovery
which options do you see?
looks like that
the screen has moved to the usual display for entering the p/w
can you turn off your computer and turn it on again and then tap the f8 key (repeatedly)
you need to press the f8 key repeatedly, several times
until you see the startup options
advance boot options
do you see safe mode?
it should be at top
can you select it (highlight it) and then press enter
is it loading Windows?
loading windows files
now asking for p/w
what is the username?
do you see another username?
like admin or administrator?
can you enter your password
do you know your password?
are you logged in?
are you on desktop now?
yes but your user profile was not loaded correctly is displayed
can you click your start button
go to control panel
settings > control panel
do you see the "user accounts" icon ?
can you go there
select user accounts
do you see "manage another account" ?
please select it
do you see "create new account" ?
no change p/w
which options do you see on the screen ?
change p/w remove p/w change account change account type manage another account turn user account on/off
ok there is internet connection
were you able to click "manage another account" ?
yes click ok but no response
do you see "manage another account" link on the screen?
please click on it
nothing screen still the same
can you turn off your computer and press f8 again
we will select the other option
did you pick up the fact that there is no interconnection
we will select safe mode with networking
why don't we get rid of the p/w I am the only user
we will do it in safe mode
but you still have the "profile" error
we need to fix it
are you in safe mode with networking now?
is there internet connection?
the internet is working hence we are chatting but from the window displayed I do not know
is there internet on Vista?
we can try remote assistance, and we can fix the problem together quickly
can you run this link on Vista http://tiny.cc/z5lvcx
it will give you a random ID and password
can you give me the ID and password
so i can connect to the Vista computer and fix it
ok but what do you want me to do with the advance boot options window?
you need to select safe mode with networking
its asking for my p/w
can you enter it
ok internet connection ok
it has not asked for a p/w
did you run the program?
I clicked the search button I now I have a window about just answer
can you run this link http://tiny.cc/z5lvcx
how do you run this link on the vista laptop?
you need to open internet explorer and visit this link
(enter it into addressbar and press enter)
ok done but the same window has come back
I am out of ideas, let me opt out and open this question to other experts. remote assistance may be needed.if no expert opts in, we can continue.
Hi. My name isXXXXX you for your question and the opportunity to assist.
Please try the following steps to perform a System Restore to return your profile to the state it was in when you were able to log in normally. This will not affect your data files.
Start or restart your machine. As soon as you see the HP logo begin tapping the F8 key to get to the black screen with your startup options. Using the up/down arrows select Safe Mode with Command Prompt and press Enter. When you get to the prompt (C:\Windows\System32>_ ) type: rstrui.exe and press Enter
This will launch System Restore.
Note: It can take a minute or two for the System Restore window to open so please give it some time to come up.
When the window opens Vista will recommend a restore date,
click on the Choose A Different Restore Point option and select a date when you know you were able to log in successfully. Follow the prompts to finish the restore. Your computer will restart and you should then be able to log in normally.
Important Note: Sometimes the first restore point will not work. If that is the case, repeat the procedure and work your way back through the restore points choosing an older one each time.
I will always do my best to answer your question. Your satisfaction is my top goal. If you are not satisfied with the answer I provide, for any reason, please allow me to continue to help you (or recommend you for another expert or refund) rather than giving a negative rating. A positive rating is always appreciated.
I have tried your method but the same window comes up user profile cannot be loaded laptop still locked out wont recognise the p/w
Is this happening after you select Safe Mode with Command Prompt
from this list?
Your were able to get into Safe Mode earlier. The only difference is that now you want to select the Safe Mode with Command Prompt option.
whatever method we try it comes back to user name and p/w window which I cant get past. I have to go to work, can we resume latter?
my account JACUSTOMER-po26tw8v will open again @ 1700hrs
It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you with your question, but sometimes finding the right professional can take a little longer than expected.
I wonder whether you're OK with continuing to wait for an answer. If you are, please let me know and I will continue my search. If not, feel free to let me know and I will cancel this question for you.
Thanks for your patience,