I'm ready now
May I know the music player you are using? Is it WIndows Media Player?
It's the default music player which is linked to the xbox too. I think it is the windows media player but I'm not too sure how to find out.
Have you tried any other players like VLC player?
No, I haven't got anything else installed currently. The media player I've been using has worked just fine until a few days ago
Are you experiencing the same issue with all music?
What do you mean by al music?
Please go to the link below, click Run now, download and run it.
I've tried to click it but the Run now button is greyed out and won't work
It says the operating system is not supported by Microsoft fix it
Open up Control Panel and type “windows features” into the search box, and then click on Turn Windows features on or off.
I'm using windows 8
Can you get into Control panel?
Open Programs and Features.
Click "Turn Windows features on or off" in the left pane.
yes, what next?
Expand "Media Features", uncheck "Windows Media Center". Click "Yes" to continue, and click OK to quit and then restart.
After restart, get back to the control panel, Programs and Features, choose "Turn Windows features on or off" again, check "Windows Media Player",click Ok and then restart again.
Then, come back and let me know the result.
hey, I've just tested everything and it's back up and all working again! Thank you very much, you're a star!
I am glad to hear that!
thank you very much again and I will definitely rate excellent!