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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 136
Experience:  Laptop repair specialist
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Hello,my password XXXXX changed by someone, or I am using a password

Customer Question

Hello,my password XXXXX changed by someone, or I am using a password ! I cannot open my
net book, can you please help, thank y!
o
Submitted: 2 years ago.
Category: Laptop
Expert:  Viet - Computer Tech replied 2 years ago.

Hello Patrick! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What's the model of your netbook? Does it have windows xp, vista, or 7, or 8, or 8.1?

Do you mean you are not able to use your netbook at all, i.e., you cannot open any program on your netbook?

What kind of password XXXXX XXXXX such as windows password, or email password, etc.?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.
I am not usedto net books,pc's etc. yes, it has windows,7 ,I think not sure if it has xp. I am able gain access using a different user on it
Expert:  Viet - Computer Tech replied 2 years ago.

What's the model of your netbook? (Please check at the back/bottom of it)

In the different user, can you see if you can go to Start->Control Panel->User Accounts, (Manage another account), and reset your user account password XXXXX?

Edit: We've been communicating, but it looks like you've gone away now. When you are available, please reply back at the box below to continue. Thank you,

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