Hello Teresa! Thank you for your question. I am a licensed computer / brand professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Does your laptop have windows 7 or 8 or 8.1, etc.?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
I have windows 8. What does remote session mean?
Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:http://220.127.116.11:8040/?Session=9cf8f1fc-5db8-4d4f-a062-3fd438eabbb2Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.
If it does not connect / join, can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?Or go to the shorter website below in Internet Explorer:http://tinyurl.com/qhxq97dPut the above website in the address bar on the top in Internet Explorer, then press the Enter key:
, then join session, and allow the Elsinore / ScreenConnect program to download / open / run, and try any other option it gives you as needed. Thank you,
We've been communicating, but it looks like you are away now; when you are available, please reply back at the box below to continue. Thank you,
The Lexmark X2350 was used with my Toshiba Equium. I then changed to a Satellite C850-1KN with Windows 8 but the printer is not working with this laptop. I wish to know how to connect it.