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Richard
Richard, Computer Engineer
Category: Laptop
Satisfied Customers: 36526
Experience:  Over 15 years of consulting to the IT industry
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I have a acer aspire v3 laptop I cannot access the app sto

Resolved Question:

I have a acer aspire v3 laptop I cannot access the app stope
Submitted: 3 years ago.
Category: Laptop
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

This can be caused by the windows Store Cache, so I want to start with this please.

Go to Windows Modern UI screen (the Start Screen)

Start typing and type in WSReset.exe

Click on Run as administrator at the bottom

Windows Store will open and you’ll get a conformation message saying that: The cache for the Store was cleared. You can now browse the Store for apps.

Once done, now try to access the App Store.

Let me know the results please

Thank you
Customer: replied 3 years ago.

did as above but apps store still will not open. did not get reply to say cache for the store was cleared

Expert:  Richard replied 3 years ago.
Which version of windows are you running John?
Customer: replied 3 years ago.


windaws 8

Expert:  Richard replied 3 years ago.
ok, press the windows key + X and click on Control Panel.

In the top right, type in

update and click on update when it appears.

Then do a check and install all updates.

Once done, restart and tell me if you can now access the App Store please.

Customer: replied 3 years ago.

still the same as when we started. Have to go out to hospital till after 5pm. Is that ok.

Expert:  Richard replied 3 years ago.
No problem John

When you return, tell me the error you get when trying to access the App Store please.
Customer: replied 3 years ago.


we weren't able to connect to the store this might have happened because of a server problem or the network connection might have timed out please wait a few minutes and try again. This happens every time I try to gain access

Expert:  Richard replied 3 years ago.
ok, you say it has not worked for 3 years John, but windows 8 is not that old.

When did you first encounter the problem?
Customer: replied 3 years ago.

I think I got this computer 2years past Christmas.

Expert:  Richard replied 3 years ago.
Thanks

Open Internet Explorer on the desktop.

Click on Tools icon option on the top right corner.

Select Internet Options from the list.

Click on Connection tab.

Click on LAN Settings.

Uncheck the box which says “Use a Proxy Server for your LAN”. Check the box which states “Automatically detect settings” option.

Click on OK.

Restart the computer and then try the store.

Let me know the results please

Customer: replied 3 years ago.


tried to open internet explorer says this page cannot be displayed. Can you not take control of my computer and fix it

Expert:  Richard replied 3 years ago.
Yes I can

Can you please go to www.teamviewer.com

Click on Download in the top right.

Go down to "TeamViewer Quicksupport"

Click on Download and download and run the program.

It will give you an ID and a Password.

Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password XXXXX your next message to me here.

Do not close the program, but leave it open.

I can then connect to your computer.

Thank you
Customer: replied 3 years ago.

ID 393 446 384 Password XXXXX
thanks

Expert:  Richard replied 3 years ago.
connected
Customer: replied 3 years ago.


Richard whats happening

Expert:  Richard replied 3 years ago.
Like I said, I was waiting for your message so I can tell you the instructions..

What you need to do is turn off the computer.

Turn it on and let it load to the sign in window but do not sign in.

Instead, hold the SHIFT button down and with it held down, click on the power icon and click Restart (still with Shift held down).

Keep it held down until the computer has restarted and you are brought to a menu.

Click on Troubleshoot, then click on Reset my PC

As we discussed this will reinstall windows.

then when you are setting up windows again (it leads you through this during the reinstall) make sure to use your outlook.com email account as your sign in, not the local account.

Once the setup has completed, you should then be able to access the store.

Let me know the results please

Thank you
Customer: replied 3 years ago.


got apps 1st time for more than 2 years and 4 other people have tried Thanks a lot John.

Expert:  Richard replied 3 years ago.
Your welcome John!

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard and other Laptop Specialists are ready to help you

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