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Viet - Computer Tech
Viet - Computer Tech, Other
Category: Laptop
Satisfied Customers: 38519
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Hi Richard, The new battery arrived in 24 hours. Excellent

Customer Question

Hi Richard, The new battery arrived in 24 hours. Excellent service. However I have not needed to put it in the lap top as the origional battery is working well and when I click on the battery icon it states it is fully charged up at 100 % and I used the laptop for over an hour without the mains on. How do I get the warning of Low Battery to stop apperianing every time I open the Lap top?
Submitted: 3 years ago.
Category: Laptop
Expert:  Viet - Computer Tech replied 3 years ago.

Hello Robert! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. HP does not let you disable the lower battery message; even though the battery is working, maybe something, like the signal, in the battery is not working. Please test the battery by pressing key F2 after turning on the computer, to go to System Diagnostics -> Battery Test, and calibrate the battery; full details/instructions:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00821536&lc=en&cc=us&dlc=en

If needed, please try the new battery.

More info:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01443470

Thank you,