Hello Derek! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. What logon details, such as email, etc.?
Do you mean deleting all your data/files/logon details on the laptop, i..e, make the laptop fresh like when you first got it?
Do you still have access to that laptop right now? And/or is the person, whom you have sold it to, able to log in / use that laptop right now?Please reply at the box below. Thank you,