I have a laptop running Windows 7 ultimate 64bit and I have a hp officejet pro 8500 and I am having problems setting up the scan to network folder facility.
I have previously set it up on my home network without any problems but now I am setting in up on my work network. The pc and printer are the same it is just the wifi network that is different. The actual model of router is the exact same
I setup the folder and I wasn't able to see it on another computer on the network. I also checked on the other computer and I was able to see the printer so they are on the same network. I removed the password ***** my computer and it made no difference. I entered the sharing properties of the folder and have attached a picutre
The router I am using is an Intellinet 150n router. It is connected to a cable router. The IP address of my PC is 192.168.1.100 and the IP address of the printer is 192.168.2.101. and the IP address of the other computer is 192.168.2.102. I logged into the admin of my router and the DCHP server ip range is 192.168.2.100 to 192.168.2.200
I made a typo the IP address of my computer is 192.168.2.100
I cannot see the other computer and it cannot see mine. I shared a folder on my computer and I cannot see it on the other computer
I haven't been back to my office yet to try your advice. I will pop in tomorrow to try
I am only just back in my office today.
Your advice given is below with my comments
Can you see the other computer on the network?
Can you ping it's IP address?
I ping it's ip address but no response (192.168.2.102)
I have typed arp -a and it's ip address does not show. Just the printer 192.168.2.101 & 192.168.2.1 router and 192.168.2.255 (not sure what this is)
Can you map the shared folder on the other computer?
not able to map folder
Also ensure there's no third party firewall on either computer
You could try temporarily disabling all firewalls to see if it helps.
have switched off third party virus software and windows firewall.You will need to have mapped the folder on the other computer too. Instead of mapping it by IP, try mapping the username instead, i.e. \\USER1-PC\mark scan folder
Tried this but it cannot be found
Make sure network discovery and file and printer sharing are turned on. Public folder sharing should also be turned on.
all turned on on both computers but no difference
have done that and it has made no difference. Have attached the network and sharing centre screen grab
Still trying your advice will reply as soon as possible