Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. It looks like windows is corrupted.
Does your Lenovo laptop have windows xp, vista, or 7, or 8?
Can you check at the back/bottom of the laptop for the exact model of it?
Let's try this: turn off the laptop by
pressing & holding the power on/off button for about 7 seconds, then do not turn it back on.
Next, press the OneKey Rescue button on the laptop.
the OneKey Rescue button is the curved arrow button next to the Power on/off button
I have turned off and held for 10 seconds
Now press the OneKey Rescue button on the laptop; the OneKey Rescue button is the curved arrow button next to the Power on/off button
pushed one key
Is it doing anything now?
windows is loading files .....
picture of a very green plant on the screen!
ok, I have a screen with one key antivirus, OK recovery or system set up options on
restore from initial back up?
is this going to delete all my data?
any other option?
Do you need any data/files on this laptop?
Is there any other option it is showing you?
last back up 5 days ago
did you back up to USB drive, or something else?
portable hard drive, but only the data etc
all you need is data/files, such as documents, photos; for programs, you just reinstall them.
I don't want to do this yet.... too much work to restore everything
any other options?
I'm sorry, unfortunately, no, startup repair did not work, so windows is really corrupted, so you would need to restore/reset the laptop. If you really need the updated data from the last 5 days, then there is a way to get your data out before restoring the laptop.
ok, I have a 'service agreement' with place I bought laptop. Might have to take it in there. I am not very techy.
was hoping I could fix tonight
sorry about that, they would need to restore / reset the laptop, but they can get your data out first, so I guess you don't need me to show you a way to get your data out, which requires techy stuff.
can we park this query and come back if I need to?
thanks for trying. do I need a reference ?
You're welcome. Yes, of course, you can get back to me any time via this web page as needed.
There is a link in the email message from Viet / JustAnswer in your email
, which you can click on to get back to me any time.
ok, how do I rate this, because clearly I haven't fixed the problem, but I don't want anyone to think you gave bad or poor service because you did not, but we didn't solve the problem either
I'm sorry, the solution is restore/reset, but since you'd like to park this query, you can hold on the rating
Don't rate my service for now.
You can come back tomorrow or any time, etc.
what happens to the card details I gave? I don't want them stored.
I'm the computer technician, I'll have our customer service contact you soon about any billing info / issue.
Please get back to me any time. Thank you for your patience.