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Viet - Computer Tech
Viet - Computer Tech, Other
Category: Laptop
Satisfied Customers: 37489
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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my P/Bell L/Top has not been used for a few weeks & now when

Customer Question

my P/Bell L/Top has not been used for a few weeks & now when I try to start up it asks for my password ***** it will not accept it I have tried f8 & f12 but I cannot get passed the password ***** you advice me how I can get round this please
Submitted: 2 years ago.
Category: Laptop
Expert:  Viet - Computer Tech replied 2 years ago.

Hello Jim! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Does your laptop have windows xp, vista, or 7, or 8?

Is it windows password ***** bios/setup password?

Is the CAPS lock and NUM lock keys on your keyboard off?

What is the exact error or message when entering your password?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

Hi windows 7 caps & num are both off & it keeps saying invalid password

Expert:  Viet - Computer Tech replied 2 years ago.

Do you remember your exact password (it is case-sensitive)? Have you tried the reset option there?

Is it okay to reset the computer and re-set it up fresh?

Please let me know. Thank you,

Customer: replied 2 years ago.

Hi Viet yes i do know the password ***** will not go into the reset option & i don't want to lose the info on the h/disc

Thanks Jim

Expert:  Viet - Computer Tech replied 2 years ago.
You're welcome. Have you tried any other password ***** know/remember?

Maybe someone who knows your password ***** accessed the laptop and changed it?

Can you confirm if it is windows password, or bios password?

Windows password:
graphic

BIOS/Setup password:
graphic

Please let me know. Thank you
Customer: replied 2 years ago.

Looking at those pictures it is Bios

Expert:  Viet - Computer Tech replied 2 years ago.
So when turning on the laptop, it does not load windows 7 at all right?

Can you please check at the back/bottom of the laptop for the exact model?

Thank you
Customer: replied 2 years ago.

it does not load windows model is MS 2285

Expert:  Viet - Computer Tech replied 2 years ago.

BIOS password ***** ***** But your data should be safe. You would have to disassemble the laptop, then remove the tiny CMOS / BIOS battery for a few minutes, then see if it clears the bios password. Some samples of cmos battery:
graphic
graphic
Thank you

Customer: replied 2 years ago.

is that the only way round this ? it's a bit of a job to get the back off, any tips in taking the back off,Thanks Viet

Expert:  Viet - Computer Tech replied 2 years ago.

You're welcome. I'm sorry, unfortunately, that's the only way. (Windows password ***** ***** to remove than BIOS password.) Here is the disassembly instructions video for a similar P/B easynote TJ61 model:
https://www.youtube.com/watch?v=myn4rwE0InA
, or another model:
http://tim.id.au/laptops/packardbell/easynote%20dt85.pdf

(see page 43)

; you may also need to short the jumpers on the motherboard of the laptop
It can be very complicated; you may to call Packard Bell, and send it for them to remove the bios password.

0371(###) ###-#### ***** are open Monday - Friday 09:00 - 18:00

http://www.packardbell.co.uk/pb/en/GB/content/contacts

By the way, your data is safe. If you need to get your data now, i.e., documents, photos, etc., the easier way is you can just get the hard drive from the laptop and install it an external USB hard drive enclosure/adapter (get it from your local computer store), and connect to a working computer, then you can get your data out.

Thank you,

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