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Ask Hans Uebelhoer Your Own Question
Hans Uebelhoer
Hans Uebelhoer, Computer Support Specialist
Category: Laptop
Satisfied Customers: 123
Experience:  I can repair laptop hardware as well as softwware.
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hi I have an acer aspire 5810tz that will not connect to internet

Customer Question

hi I have an acer aspire 5810tz that will not connect to internet I have tried system recovery still not working ,just want to set it back to factory settings but have no back up discs but there is nothing on it I want to keep any idears?
Submitted: 3 years ago.
Category: Laptop
Expert:  Jason Jones replied 3 years ago.

Hello,
My name is Jason. I look forward to helping you today.

Are you connected to the wireless signal?

Please, follow the instructions below:
- Click the Start Button (click "Run" if you are using Windows XP)
- Type: CMD
- Hit Enter
- In the black window, type the following and press Enter: ipconfig
- Press Enter
- What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
- What does it say, replies or request timed outs?
- In the black box, type the following and press Enter: ping red.com
- What does it say, replies or request timed outs?
Customer: replied 3 years ago.
Running windows 7 no wireless says media disconnected
Expert:  Jason Jones replied 3 years ago.



Thank you.

When you try and connect to the signal, what occurs?