I wll try this later this evening when I get home and let you know the outcome. However, if I set it as you suggest, does that stop all the apps updating too and what happens if I then click on one of those apps to use it?
Incidentally, the email every hour for the past 10 hours asking me to rate you does not really do you any favours.
Okay I tried switching off windows updates, with little or no effect. It will connect to yahoo 7 out of 10 times if I use it for searching, then when I click on a search result it goes back to 'cannot display tis webpage'. When it does connect to a favourite/bookmarked page (5 out of 10 times) it takes up to 15 seconds to start loading the page.
I have tried resetting IE11 and uninstalling it and then re-installing it - still no different. I am sure its a problem because of our low signal, but I checked the task manager and nothing else is using the network except Pinku (or something like that, I am away from the machine now so cannot check) which is conected most of the time but I have no idea what it is but then is only running 0.1 speed.
I will check this later today when I can get access to the laptop.
I have seen a lot on the internet about a Hewlett Packard laptop having the same issue, and it was down to an app that P had put on their machines that, once removed, meant everything worked as normal speed. Is there anything on the Packard bell laptops in the same vein?
okay, update on situation.
I spoke to Microsoft help desk, they suggested I try and load firefox by using a stick to get the download program and copying it to the new machine. I did this but it would not install until I switched off Norton antivirus. Then it installed, but whilst it works on specific web addresses that I type in, for instance if I type in www.amazon.co.uk then it goes to the page, albeit slowly compared to my other older laptops. However, if I type 'amazon' in the search box for google, it gives me the message that firefox cannot establish a connection to google.
As for IE11, there is no change in that it will not load except that now the message I get is :-
The proxy server is not responding. Check your proxy settings 127.0.0.1:50299. Go to tools>Internet options>connections.
I have looked there and can see nowhere about proxy settings.
I have checked the task manager, nothing is running constantly now.
I do not even know what proxy settings are - I am just telling you what it says on my screen when I open IE11.
I followed your last set of instructions, and nothing changed, I still get the same message
I have managed to get Firefox to work, albeit very slowly, but when I try IE11 I just get the proxy message up all the time and it will not load anything
You can reset Internet Explorer settings to their default which should help solve the problem. To do that, follow these instructions:1. While you are in Internet Explorer, click on the "settings" icon located in the upper right corner, next to the star icon, or you can press Alt+X keys simultaneously instead2. A new menu will appear and once it does, click on Internet options3. When the Internet Options window opens, click on the last tab - Advanced4. There click on the Reset... button located at the bottom5. After you have clicked it, click the new Reset button located at the bottom, without checking the Delete personal settings check-box6. After that, Internet Explorer settings will reset to their defaults. Click Close and exit Internet Explorer7. Wait for 5 seconds and then re-start Internet Explorer and check it that helped
no the rest did not work nor did uninstalling and re-installing. I have ended up buying a service contract from Microsoft, who fixed the computer by accessing it direct, albeit it took over an hour to do.
You were therefore unable to solve any of my issues, but I thank you for your politeness and efficiency at answering my messages.