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James K.
James K., Consultant
Category: Laptop
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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Have acer aspire v5 When I sign into my laptop yesterday

Customer Question

Have acer aspire v5
When I sign into my laptop yesterday the
charms/apps do not load < what can I do to resolve this all I have is green screen
Thks Brenda
Submitted: 2 years ago.
Category: Laptop
Expert:  James K. replied 2 years ago.
Hello ***** is*****
Welcome to Just Answer
Dose nothing show just a blank screen or can you use it ?
Customer: replied 2 years ago.

When I sign into laptop it starts to load charms then stops and all I have is blank green screen - can see and move cursor but cannt see or access anything

Expert:  James K. replied 2 years ago.
This is Windows 8

If you press ctrl and alt and del

dose task Manger show
Customer: replied 2 years ago.

Ahhh have options

Lock ,switch user, sign out, or task manager

Customer: replied 2 years ago.

Yes task manager does show - shoul I click on that plse?

Expert:  James K. replied 2 years ago.
Press Task manager
The new task
type
explorer.exe
Let me know if your screen comes back
Thanks ok now Please rate my Service with the Smiley Faces and submit and come back any issues
Any future Questions ask for James K
Cheers James
James K. and 3 other Laptop Specialists are ready to help you
Customer: replied 2 years ago.

I clicked on Task manager and it has brought up a list ptocesses performance app history start up users details services

I cannt see where New task is to type explorer.exe

Expert:  James K. replied 2 years ago.
Do you see a task

explorer.exe running ?
Customer: replied 2 years ago.

Hello James - have now found where to type in explorer.exe --- went to top of screen selected File and then saw new task option typed in explorer.exe and ----- YESSSS now have all my Charms back ---- thank you very much for your help and patience - Kind Regards Brenda

Expert:  James K. replied 2 years ago.
Anytime

Cheers James

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