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Ask Viet - Computer Tech Your Own Question
Viet - Computer Tech
Viet - Computer Tech, Other
Category: Laptop
Satisfied Customers: 37898
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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i have a new laptop and i have made a mistake i have spelt

Customer Question

i have a new laptop and i have made a mistake i have spelt my name wrong and forgot password ***** you please help
Submitted: 3 years ago.
Category: Laptop
Expert:  Viet - Computer Tech replied 3 years ago.

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. What's the model of your new laptop? Does it have windows 7 or 8, etc.?

Is it okay to reset the new laptop and start over fresh like when you bought it?

Please reply at the box below. Thank you

Customer: replied 3 years ago.

WINDOWS 8 AND ONLY RECIEVED IT TODAY

Expert:  Viet - Computer Tech replied 3 years ago.
What's the brand and model of your windows 8 laptop please? Thank you
Customer: replied 3 years ago.

ASUS X553M

Expert:  Viet - Computer Tech replied 3 years ago.

Thank you. Please try the following on the new asus laptop:

  1. At the login / password ***** press and keep holding the Shift key on the keyboard.
  2. Click on the Power icon, then click on Restart while still holding the Shift key.
  3. When a menu appears, then you can release the Shift key.
  4. When prompted, click on the troubleshoot / reset... option.
    (If prompted, select the "Just remove files" option.)

Edit: We've been communicating, but it looks like you are not there. When you are available, please click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. Thank you,