Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Does your Acer aspire computer have windows xp, vista, or 7, or 8? Can you press at the same time the 3 keys Ctrl, Alt, Del and let me know if you see anything?
Control alt and delete does not work
Pressing at the same time the 3 keys, Ctrl, Alt, Del does not show anything on the screen?
No stays a blank screen
What's the model of your Acer aspire computer?
Aspire s7 391
Press & hold the power on/off button on the laptop for about 10 seconds, then turn it back on, then do you see windows 8 start loading before going to blank screen?
Yes that has worked. Thank you. I am also a long standing computer professional and this one had me stumped. The old methods look like they are still the best. Can I ask what caused this to happen?
You're welcome. Great. Sometimes windows memory gets full / corrupted when using
so you just need to power off completely by holding the power button
then when you turn it back on memory is fresh
Right I see. Thank you very much for your time. Hotel rooms are not the best places to be troubleshooting laptop issues :)
You're welcome. If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit / OK when it shows up. Thank you,