Hello my name is***** will be assisting you today. I am sorry to hear that you are having trouble with your PC. I will try my best to help you.
Sir/Ma’am thank you for joining the chat.Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8 or any other?
Does the screen goes blank after windows login screen or before even windows 8 loading screen ?
The screen goes blank before the windows 8 loading screen.
Thank you for the details.This can cause due to hardware failure but before jumping into such conclusions shall we try some troubleshooting and see if it can be fixed?
How old is this laptop ?Before this problem did the system show any low performance or other performance issues like freezing etc?
Around two months old and has shown no other problems.
OK did this laptop came windows 8 pre-installed or did you upgrade it to windows 8?
Windows 8 was pre installed.
OK one moment please
Please try the following
Turn off the laptop completely and disconnect the AC adapter. Remove the battery and press and hold the power button for about 60 seconds. Releases the button do not insert the battery back now plug the adapter back and turn on the computer. See if the problem persists.
have you tried the above instruction?
Yes no change
Hang on ive got something.
OK let me know
Back ground photo correct date and time no battery symbol and wireless internet indicator.
OK you are in windows 8 desktop now am i correct ?
I believe the battery is out of the laptop am i correct ?
can you open applications and browse web pages?
you mean you cannot open webpages?
no i just have the screen photo no shortcut icons.
press CTRL+ALT+DEL then select start task manager,see if that opens task manager window?
Password ***** just appeared i entered the
OK it seems like the system is slow and that is why it took so much time to show login screen
password and it seems now to be working correctly.
Good, have you checked whether you can open applications and internet pages?
doing that now
OK please check it and let me know
It seems to be ok. Should i now turn it off and replace the battery and then try it?
and let me know how it goes
Seems to be starting up alright now.Thankyou very much.
You are welcome,Is there anything else you like to know?
You are welcome.Please rate me using the options just below this box select the rating and click on submit that will do it some bonus will be well appreciated.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/