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Jason Jones
Jason Jones, Computer Technician
Category: Laptop
Satisfied Customers: 16081
Experience:  10+ years of both work experience and education.
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I bought an Acer Aspire laptop touch screen with Windows 8

Resolved Question:

I bought an Acer Aspire laptop touch screen with Windows 8 but don`t seem to be able to download tubes
Submitted: 2 years ago.
Category: Laptop
Expert:  Jason Jones replied 2 years ago.
Hello,
My name is Jason. I look forward to helping you today.
May I ask for you to explain what you are referring to when you use the term 'tubes'?
Thank you,
Jason
Customer: replied 2 years ago.

A video or what people seem to refer to as a tube for some reason like one of music and video

Expert:  Jason Jones replied 2 years ago.
Thank you very much for the update, Peter.
Are you trying to download and save the videos or simply watch the videos?
Customer: replied 2 years ago.

Download them so I can watch again with family. All I used to do with the Dell on Vista was click download and it would download/save them but on the Acer Aspire with Windows 8 I cannot see anything popping up or indicating what I should click on to download it.

Expert:  Jason Jones replied 2 years ago.
Thank you for the update.
Where are you downloading the videos from? Is it from a website, emails, etc?
Customer: replied 2 years ago.

They are from websites. I`m not an expert but youtube etc. Used to be incredibly easy on the Dell laptop with Vista. Is it a Windows 8 problem ?

Expert:  Jason Jones replied 2 years ago.
Thank you for the update.
May I start a remote screen sharing session with you so that I can better help you resolve this problem?
When the remote begins, a chat window will appear that we can use to communicate with each other.
Customer: replied 2 years ago.

I`m on my business Dell laptop at my office, not my family Acer Aspire which is at home. Not to worry, I had hoped it would be something simple that I was missing. I will take the Acer back to Currys PC World where I bought it from and ask them to show me what I`m missing. Thanks for trying to help.

Expert:  Jason Jones replied 2 years ago.
You are welcome.
Please, keep me updated.
If you wish to continue later, I will be here standing by.
- Jason
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