I'm sorry. Don't worry, we guarantee our service. We can continue whenever you are available. What's the model of your Acer laptop?Can you use your touchpad/mousepad or mouse to click on anywhere on the laptop's screen in order for it to show the login screen?
(If needed, plug in a USB mouse to the laptop, then use the mouse to click anywhere on the screen, and check.)When you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,