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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 136
Experience:  Laptop repair specialist
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Acer 5733 when starting up Acer screen spears then goes to

Customer Question

Acer 5733 when starting up Acer screen spears then goes to black screen is their a fix I could do or does it nred to go to expert . Thanks . Andy.
Submitted: 2 years ago.
Category: Laptop
Expert:  Sudipto replied 2 years ago.
Hi,
WELCOME TO JUST ANSWER!! My name is ***** ***** today I will assist you to solve or identify your problem.

Do you see a blinking cursor on the screen ?
Customer: replied 2 years ago.

Hi yes a blinking curser appears in top left of screen but only for a few seconds. Have also been told to press ALT and f 10 together to get recovery screen up but it wont do anything else from their.

Expert:  Sudipto replied 2 years ago.
Sorry for replying you later, as I was offline. Can you tell me, if there is any external device attached with the PC or not, like hard drive, flash drive or any printer etc. ?
Customer: replied 2 years ago.

Their is a wireless printer but this is normally switch off when not in use it is a Epsom

Expert:  Sudipto replied 2 years ago.
Did you get the recovery screen ?
Customer: replied 2 years ago.

Yes got recovery screen but laptop will not do anything on recovery screen

Expert:  Sudipto replied 2 years ago.
What exactly you did on the recovery screen, to restore the PC ?
Customer: replied 2 years ago.

On screen. Edit boot options

Edit Windows boot options for: Windows setup

Path:\Windows\system32\boot\winload.exe

[ /MINIT/REDIRECT RDIMAGEOFFSET=8192 RDIMAGELENGTH=3161088 RDPATH=multi(o)disk(o)disk(o)partition(1)\sources\boot.wim

Expert:  Sudipto replied 2 years ago.
Sorry, that is not a recovery window, the recovery window look like the image below.

http://1.bp.blogspot.com/_IAt9yzuZmpU/Si0jPAb1hlI/AAAAAAAAAL0/H4zWJAa0sqU/s320/recovery_acer.jpg
Customer: replied 2 years ago.

No don't get that

Expert:  Sudipto replied 2 years ago.
When you press the ALT+F10 keys, do you see this..

Edit Windows boot options for: Windows setup


Path:\Windows\system32\boot\winload.exe


[ /MINIT/REDIRECT RDIMAGEOFFSET=8192 RDIMAGELENGTH=3161088 RDPATH=multi(o)disk(o)disk(o)partition(1)\sources\boot.wim

and nothing else ?

Customer: replied 2 years ago.

Yes that is all I see

Expert:  Sudipto replied 2 years ago.
Thanks, ***** ***** the recovery partition is also corrupt or the path to that is corrupt, in this case, you will need a recovery disc from Acer to reset your laptop. If you like then, I can give you the steps to get the recovery disc from Acer. You may only have to pay the shipping charges for the disc.

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