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Viet - Computer Tech
Viet - Computer Tech, Other
Category: Laptop
Satisfied Customers: 37449
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I have a laptop, windows 7. It does not switch off and shows

Resolved Question:

I have a laptop, windows 7. It does not switch off and shows shutting down
Submitted: 2 years ago.
Category: Laptop
Expert:  Viet - Computer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Have you tried this: Press & hold the Power on/off button on the laptop for about 10 seconds until it power off, then turn it back on and check.

Please let me know. Thank you
Viet - Computer Tech and other Laptop Specialists are ready to help you
Customer: replied 2 years ago.
I did as you instructed. My laptop now shows a Startup repair. Do I just wait now
Expert:  Viet - Computer Tech replied 2 years ago.
Please wait about 10 minutes, then let me know the model of your laptop. Thank you
Customer: replied 2 years ago.
I will have to it until morning to get ans fom my daughter.
I have left the laptop on startup.
THanks for help
Expert:  Viet - Computer Tech replied 2 years ago.
You're welcome. OK, tomorrow, please let me know the model of the problematic laptop (check at the bottom of it.) Thank you.

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