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James K.
James K., Consultant
Category: Laptop
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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I can connect to the internet however navigation to the web

Customer Question

I can connect to the internet however navigation to the web page was canceled this happens cotinually
Submitted: 2 years ago.
Category: Laptop
Expert:  James K. replied 2 years ago.
Hello

My name is James

Welcome to Just Answer

What browser are you using?
Customer: replied 2 years ago.

internet explorer

Expert:  James K. replied 2 years ago.
Please Do this

First

Reset Internet Explorer

Click the tools/Settings Wheel top Right

Click Internet Options >

Click the Advanced tab>

Reset >

Reset Again

And Restart Internet Explorer.

Also

download and test with Firefox

CLICK HERE

Dowbload and Install Firefox

firefox is browser Like Internet Explorer but faster and More secure

Then test

let me know

Cheers James

Now please rate My Service With the smiley faces and submit
James K., Consultant
Category: Laptop
Satisfied Customers: 6598
Experience: Technical Director of IT Company
James K. and 3 other Laptop Specialists are ready to help you
Customer: replied 2 years ago.

Hi James I have followed your instructions, however it has not resolved the problem. Thanks for the firefox link however, the computer which has the problem is not this one I am currently working on. its my spare computer. can you sent the fire fox link to the following email address:

*****@******.***.

do you have any further advice to try and resolve this fault.

thanks

Expert:  James K. replied 2 years ago.
Please Install firefox

the address is

http://firefox.com
Customer: replied 2 years ago.

thanks I will try the fire fox download, and let you know how I get on

Expert:  James K. replied 2 years ago.
Thanks
Customer: replied 2 years ago.

Hi James, sorry in the delay in responding, the fire fox has worked I can now access the web pages, do you think I should delete internet explorer to the recycle bin, also how do I defrag the acer laptop, I cannot find the defrag setting in the programs or maintenance section on the acer, this acer has no antivirus would installing one help resolve some of the issues I am experiencing.

thanks

Expert:  James K. replied 2 years ago.
You can just leave IE on it will cause no Issues
to defrag
Click computer > right click the C:/ drive
click Properties > click Tool >Choose defrag

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