its a samsung 880Z touchscreen laptop, about a year old. have tried to power off and on, mouse still not there
yes, that is the model. i have windows 8.1 and the issue occurred today. i havent tried a system restore....i dont want to lose any data
will it effect my emails or word/excel documents?
If not, please explain how to do it, thanks
Swipe in from the right edge of the screen, and then tap Search.(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
Enter Control Panel in the search box, and tap or click Control Panel.
Enter Recovery in the Control Panel search box, and then tap or click Recovery.
Tap or click Open System Restore, and then follow the instructions to restore the computer to before this issue first occurred, and check.
Please let me know. Thank you.
sorry, please confirm. Restarting system does or does not affect documents, emails etc...?
Sorry, I confirm that System Restore does not affect data, such as documents, emails, photos, etc.
- If that does not work, can you download and install / run the Software Update tool at the website below and check:
- If needed, go to Control Panel\System and Security\Windows Update, then check for updates, then install all updates, including optional updates.
- If needed, go to Control Panel\Hardware and Sound\Tablet PC Settings, then click on Setup..., and follow the steps there to configure the touch display.
- If all fails, please back up your data/files, i.e., documents, photos, etc., to a USB drive, then run the recovery process: At the Start screen mode, type Recovery, then Select the Recovery option, and continue. Full instructions:
When you are available, please click on the Reply to Expert tab below, and reply back to me, so we can continue. Thank you,