Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi there! I'm Joey, and I'm happy to assist you today!This is a relatively common occurence with Windows XP and WIndows Vista in my experience. What is usually happening is that the laptop is actually locking up -- either when trying to go to sleep, or when trying to wake up. Sometimes, updating your laptop's drivers (particularly the video driver and chipset/motherboard drivers) can help, sometimes it doesn't.The other thing that may help would be adjusting the ACPI (Advanced Configuration and Power Interface) settings in your laptops BIOS. the settings vary from laptop to laptop, but are generally under the "power management" section on a Dell. You would to look for ACPI settings, and adjust the value, save, and reboot. try the close / open function again. Try for each ACPI value or combination of values until it works.In my personal experience, i've usually found that some computers just don't do this function very well. Typically, when I find one that way, I'll set the laptop to "Do Nothing" when closing the lid, so that when I open the lid, the computer is up and ready to go without the hassle of a manual reboot.Explore the steps above, and see if any of them help in your situation. Finally, you can update your BIOS to the latest version (also downloadable from the DELL website) -- there is a minimal chance updating your BIOS could crash your computer -- but i've never personally had an issue. After updating BIOS, you could try the power management / ACPI settings again.Good luck! Sleep functions do work much better with newer computers and Windows 7 and 8. I've rarely seen issues with sleep in those OS's with newer computers. It can be problematic, as you've found, with older OS's and machines.
If you have any further questions, please feel free to let me know… Just reply here at any time.
Thank you and have a great day!
Please give me a positive rating for my service if I have helped you today. Feel free to ask for JCTservice the next time you need computer help!
hellow there, did you have any luck with the above troubleshooting steps?
Glad you got the drivers update. So are you saying that with the "lid close" action set to "do nothing" on battery and when plugged in -- that with that the laptop still locks up when you close, then reopen the lid?
(BIOS, by the way, are the hardware settings for the machine, outside of windows. there is a special keypress to get to the settings while the computer is booting. no worries if you weren't able to do that -- looks like we have another issue anyway).
do you have an external monitor plugged in, or just the laptop scren?
Its possible there is another driver called ACPI Lid that may need updated. i'm looking now to see if can determine if that driver exists for your laptop
unfortunately I don't see any ACPI drivers available for your laptop. So you may have to try adjusting the BIOS power management settings. That is something we can't do remotely as it is prior to the computer booting.
when you first turn on your computer, there shoudl be text on the screen, something like "F10 for setup" -- you'll want to press the correct function key it mentions for "setup" or "bios" or "settings"
inside the BIOS there will be several options, and you'll have to use your arrow keys to navigate, and there will be further instructions on screen about how to change values within the BIOS