How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask jctservice Your Own Question

jctservice
jctservice, Consultant
Category: Laptop
Satisfied Customers: 707
Experience:  I'm an experienced IT systems administrator and engineer.
70537868
Type Your Laptop Question Here...
jctservice is online now

my labtop went dead .i plugged into mains but nothing happ

Resolved Question:

my labtop went dead .i plugged into mains but nothing happening
Submitted: 2 years ago.
Category: Laptop
Expert:  jctservice replied 2 years ago.
jctservice :

Hi there! I'm Joey, and I'm happy to assist you today!

jctservice :

So your battery ran out of power, and now after plugging in to main power it still isn't coming on, is that correct?

Customer:

yes

jctservice :

ok, thank you. Lets try this procedure first:

jctservice :

unplug the AC power cord from the laptop, then remove the battery.


While the battery is out, and the cord unplugged, press and hold the power button on the laptop for 30 full seconds. You won’t see anything happen, but this will drain an remaining voltage from motherboard.

Once you’ve done that, plug in the AC power adaptor, leave the battery unplugged, and press the power button normally to turn the laptop back on.

jctservice :

let me know if that brings the laptop back to life

Customer:

no change

jctservice :

ok. go ahead and re-insert the battery, then press the power button normally and let me know if you get any lights or beeps

Customer:

nothing completely dead

jctservice :

ok, sounds like you may have an issue with the power adaptor -- make sure of course you are plugged into a working outlet that is on (easy ste

jctservice :

p)

jctservice :

but also, check the cord where it plugs into the power "brick" unplug and replug the cord into that adaptor

Customer:

yes outlet ok plugged in other device to check. checked cord ,no change

jctservice :

Ok. was the computer plugged in when it died, or on battery

Customer:

the computor was plugged in ,but pulledhalf out of socket and used up the battery before i noticed plug

jctservice :

there are a couple possibilities here... You could have a failed power adaptor, which isn't allowing your computer to turn on, or charge the battery. Or, you could have a bad power jack inside the computer, which isn't allowing power into the computer, even if the power adaptor IS working.

Normally, A frozen/locked up computer would still show some sort of lights or beeps when plugging in and/or trying to turn on. Since you get NOTHING, this usually indicates one of the above.

if you have a voltmeter, and basic electrical knowledge, you could test the power supply to see if it is giving you good voltage. If it is, you may have a bad jack in the computer. If the power adaptor give no voltage, or not the correct voltage, then that is the likely source of your issue.

If you had another power adaptor to test, that would be a good test too -- but you'd want to make sure it had the exact same voltage/wattage specs -- from the same or similar laptop

jctservice :

if you have a bad jack in the computer, it would need to be repaired by a technician, or replaced. depending on the laptop design, that can range from moderate to difficult if you try to do it yourself. they are often soldered directly on the motherboard

jctservice :

my recommendation would be to have a technician look at your laptop in person to determine the exact cause -- or, you could try to purchase a replacement power adaptor specific for your laptop and see if that resolves your problem

Customer:

ok thank you

jctservice :

If you have any further questions, please feel free to let me know… Just reply here at any time.


Thank you and have a great day!


__________________________________________________________


Please give me a positive rating for my service if I have helped you today. Feel free to ask for JCTservice the next time you need computer help!


jctservice, Consultant
Category: Laptop
Satisfied Customers: 707
Experience: I'm an experienced IT systems administrator and engineer.
jctservice and 3 other Laptop Specialists are ready to help you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Hans Uebelhoer

    Hans Uebelhoer

    Computer Support Specialist

    Satisfied Customers:

    123
    I can repair laptop hardware as well as softwware.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/huebelhoer/2010-1-17_1950_P1160023.JPG Hans Uebelhoer's Avatar

    Hans Uebelhoer

    Computer Support Specialist

    Satisfied Customers:

    123
    I can repair laptop hardware as well as softwware.
  • http://ww2.justanswer.com/uploads/SH/Shefin/2012-6-6_17328_1.64x64.jpg Shefin's Avatar

    Shefin

    Laptop Support Specialist

    Satisfied Customers:

    78
    Working as Tech support specialist with a world famous computer manufacturer
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Laptop Technician

    Satisfied Customers:

    64
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    60
    Computer Hardware Support Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/DU/dukey01/2012-6-10_20542_DUKEY01.64x64.jpg Byron's Avatar

    Byron

    PC Support Tech

    Satisfied Customers:

    52
    A+ MCSE 11 years at a large law firm.
  • http://ww2.justanswer.com/uploads/mike58801/2010-5-24_13250_On-force.jpeg mike58801's Avatar

    mike58801

    Computer Enthusiast

    Satisfied Customers:

    42
    A+ Certified IT Tech
  • http://ww2.justanswer.com/uploads/HU/HunterOwens/2011-3-16_4571_DSC0278.64x64.JPG HunterOwens's Avatar

    HunterOwens

    Computer Repairer

    Satisfied Customers:

    41
    A Microsoft Certified Technology Specialist here to help you resolve your laptop problem fast!
 
 
 

Related Laptop Questions